So my iPhone 5 is starting to not work properly, mainly the sleep/ wake button. When i try to turn it on or off the button doesn't work unless i press the far left of the button then it will turn off but not all times. Can i take it to the apple store and get a free fix? I bought it through the apple store online in December. Thanks
iPhone 5, iOS 6.0.2
If there's no obvious user damage, your phone should be replaced free of charge. Make an appointment at the Genius Bar to avoid a long wait.
If there's no obvious user damage, your phone should be replaced free of charge. Make an appointment at the Genius Bar to avoid a long wait.
Yeah it just started to not work. Will i need a reciept or proof of purchase to get a replacement? I only have a copy of the online order and do i bring the box aswell?
Just bring the phone. You don't need your receipt or the box.
My iPhone 5 is eligible for a free repair of the sleep/wake button but every time I try to get Apple to send me a box (the nearest Apple store is a 2 hour drive), they want to charge me over $300 for the repair. I have tried it from my Mac and from my iPhone but the results are the same.
You're using this website to initiate the repair process? https://ssl.apple.com/support/iphone5-sleepwakebutton/
Hi I'm from the Philippines and I bought my Iphone here in the Philippines.
I have called the local Apple technical support here for the replacement of my Iphone 5 due to its recall for the sleep / wake up button.
They said that my IEMI number or serial number was traced from Singapore and it is eligible for the recall.
Thus I need to go to Singapore for its proper assessment and possible replacement.
But that's absurd because going to Singapore just for a diagnosis and replacement of my Iphone 5 is unnecessary.
Can Apple do anything about it?
Hoping for your kind response.
Gianica wrote:
But that's absurd because going to Singapore just for a diagnosis and replacement of my Iphone 5 is unnecessary.
Can Apple do anything about it?
You can ask them but iPhone warranty repair is done only in the country the iPhone was originally intended to be sold in.
My problem was resolved by
setting up a call back from Apple.
They will send me a box to return my iPhone.
After fixing the problem, the phone
will be mailed back to me.
There was no explanation why I
could not set this up from my Mac or my iPhone.
Sent from my iPhone
HazelhoffHenk wrote:
My problem was resolved by
What problem?
There was no explanation why I could not set this up from my Mac or my iPhone.
Did you actually ask them why you could not do this?
However, it can easily be set up from your iPhone or your Mac.
At top of this page, go to..
Support, then iPhone, then Repair & Service
Is there any other way rather than shipping it to Singapore?
I have tried calling Apple Philippines and yes they said that it must be done in Singapore.
I asked Apple Phil if they can ship my Iphone 5 to Singapore then just give me a loaner while the service is being done but they said no.
If Apple told you no, then obviously there is no other way to do it.
That's just ridiculous. If you're a businessman who travels then all of a sudden your iphone broke in the middle of the country where you are knowing that there's a recall then you will have a hard time.
Going to another country just for a replacement is absolutely ridiculous . Spending that money can just buy you a new iphone.
Anyways thanks for all your kind replies.
iPhone 5 sleep/ wake button not working properly. Will apple repair for free?
