Apple TV 1 lost media, won't sync and won't play movies from iTunes

Hello plumpmammal,

Thanks for using Apple Support Communities.

For more information on this, take a look at:

Archived - Apple TV (1st generation): Firewall alert appears in iTunes

http://support.apple.com/kb/TS1447

Best of luck,

Mario

This is the standard Apple response. Check your preferences - settings and I bet that you will find your Apple TV is listed as 'synching' when in fact it is not. Also, if you go to the devices setting - the Apple TV will be greyed-out. I am having the same issues with my 1 gen Apple TV, i think Apple is just not supporting the 1st Gen when they roll out their iTunes updates.

The only workable answer I have found is to reset the Apple TV....what a great answer.

Hopefully someone else has found a better solution.

I had same problem. It would sync music and photos but not TV Shows. I found this to work for TV Shows: I disconnect the AppleTV from my Mac's iTunes library via the AppleTV. Then share my library in iTunes on the Mac (File-->Home Sharing) and , then reconnect the AppleTV via the AppleTV's "Settings-->Computers-->Add Shared iTunes Library" (not the usual "Settings-->Computers-->Connect to iTunes") where it should ask to type a passcode on the Mac you are sharing from. Then go to AppleTV's main menu to "TV Shows" and click on "Shared TV Shows" to see the TV shows on your Mac that are now shared. Be sure your Mac has the shows checkmarked that you want to stream. It seems Apple is not allowing us to copy TV content from the Mac to the AppleTV but is okay to stream it. Even reading this still sounds confusing, but now I can watch my iTunes purchased shows on my TV instead of hauling out the iMac into the living room to watch a show.

I used etrecheck to determine that my memory was constrained. I upgraded my RAM and it's worked perfectly ever since. I think the error message about the firewall is a red herring.