Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

my icloud backup won't complete

I have tried to backup my iPhone 4s via wi-fi (with my phone plugged in to the wall), but the iCloud backup never finishes. The "estimated time" keeps going up. For example: it will say "18 hours remaining" and then it will go to "24 hours remaining" and then to "57 hours remaining". It never gets to a point where the time remaining gets lower (even after trying for 5-6 hours). I thought maybe I was out of space on my iCloud account so I increased my storage plan but that still didn't fix it.


Any suggestions?

iPhone 4S, iOS 6.1.4

Posted on Aug 2, 2013 2:54 PM

Reply
3 replies

Aug 2, 2013 3:01 PM in response to lewkirsch

This may be caused by a corrupt existing backup that needs to be deleted, or by data on your device that is causing the backup to fail. To troubleshoot these, try deleting your last iCloud backup (if you have one) by turning off iCloud Backup in Settings>iCloud>Storage & Backup, then tap Manage Storage, swipe across your backup and tap Delete, then go back and turn iCloud Backup back on and try backing up again.


If it still won't back up, you may have an app or something in your camera roll that is causing the backup to fail. To locate which one, go to Settings>iCloud>Storage & Backup>Manage Storage, tap the name of your device under Backups, under Backup Options tap Show All Apps, then turn them all to Off (including camera roll) and try backing up again. If the backup is successful, then the camera roll and/or one of your apps is causing the backup to fail and you'll have to located by process of elimination. Turn the camera roll On and try backing up again. If it succeeds, turn some of your apps to On and try backing up again. If it succeeds again, turn some more apps to On then try again; repeat this process until it fails. Eventually you'll be able to locate the problem app and exclude it from your backup.

my icloud backup won't complete

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.