8 Replies Latest reply: Aug 3, 2013 1:42 PM by USN Vet
USN Vet Level 1 Level 1

Hey everyone....

 

I hope someone can help me.  I have a 21.5 iMac and its stuck on the white screen with a question mark and a file folder.   I treied resetting my PRAM, but it won't (cmd, option P R) and it doesnt do anything.  tried safe mode, singe user, and nothing.   Just keep getting the white screen with the question mark. 

 

I've tried using a wired keyboard too to now avail..... This all started after the computer hung on an application and had to force shot down.  Any help would be greatly appreciated. 

  • Kappy Level 10 Level 10

    Repair the hard drive then reinstall OS X. It would help to know what version of OS X you are running.

  • Niel Level 10 Level 10

    If the computer's running Mac OS X 10.6.8 or earlier, insert a compatible Mac OS X install DVD and restart with the C key held down.

    If the computer's running Mac OS X 10.7 or newer, press the Command and R keys.

     

    Use the Disk Utility to repair the internal drive. If there aren't any problems, install an OS onto it.

     

    (86572)

  • USN Vet Level 1 Level 1

    It won't let me boot to a disk, In fact I have the Install disk in the drive and it won't even let me eject it. Its not taking any keyboard commands at boot.

  • USN Vet Level 1 Level 1

    It won't let me boot to a disk, In fact I have the Install disk in the drive and it won't even let me eject it. Its not taking any keyboard commands at boot.

     

  • Kappy Level 10 Level 10

    Five ways to eject a stuck CD or DVD from the optical drive

     

    Ejecting the stuck disc can usually be done in one of the following ways:

     

      1. Restart the computer and after the chime press and hold down the

          left mouse button until the disc ejects.

     

      2. Press the Eject button on your keyboard.

     

      3. Click on the Eject button in the menubar.

     

      4. Press COMMAND-E.

     

      5. If none of the above work try this: Open the Terminal application in

          your Utilities folder. At the prompt enter or paste the following:

     

            /usr/bin/drutil eject

     

    If this fails then try this:

     

    Boot the computer into Single-user Mode. At the prompt enter the same command as used above. To restart the computer enter "reboot" at the prompt without quotes.

  • USN Vet Level 1 Level 1

    My iMac won't boot into singe user mode, it won't eject the disk and does not respond to any keyboard entry or mouse entry.  After a couple of minutes, it just goes to the white screen with a file folder and a question mark.  I just replaced the HDD about a yearago; becuase that failed, so the HDD is realtively new.

  • Kappy Level 10 Level 10

    Try changing the batteries in your keyboard or use a standard Apple USB keyboard.

  • USN Vet Level 1 Level 1

    I've changed the batteries twice today, and also tried a wired keyboard.  Nothing.