5 Replies Latest reply: Aug 4, 2013 11:27 AM by Baby Boomer (USofA)
Anastasia1234 Level 1 Level 1

My MacBook Pro turns on, screen fine, cursor working.  When I press on ANY icon, NOTHING happens.   Restarted by using power button, but to no avail.  Help please!!!

MacBook Pro
Reply by Baby Boomer (USofA) on Aug 4, 2013 10:51 AM Helpful

Sorry, I cannot offer any troubleshooting suggestions without knowing which OS is currently installed on the MBP.  I do not want to cause any further damage.  Different OS (versions) have different troubleshooting solutions.


Are you the admin?  If not, ask the owner which OS is installed?  As the owner, you should be "aware" of the OS that is installed.


If you know which model MBP that you have and which OS was installed at the time of purchase, the following KB Article should be helpful: CLICKY CLICK---->  http://support.apple.com/kb/HT1159 Mac OS X versions (builds) for computers












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