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Airport Extreme 2013 - downlink performance problems

Having problems with downlink (WAN) performance on our Airport Extreme 2013. I have had the same problem with two different (brand new) Airport Expresses I have purchased.


I just bought an Apple Airport Extreme (2013 model) running software version 7.7.1 (the latest) to use in our office of about 20 people. We have a 30 mbps up / 30 mbps down Internet connection running on fiber. We have an Ethernet handoff from our ISP. There is no modem. We have had the same ISP for 8 years and never have had performance problems with our fiber.


When I plug my Macbook Air 2013 directly into the ISP I consistently get 30 up / 30 down with no problems. Using a static IP from our provider.


When I plug in our Airport Extreme 2013 and configure it a static IP and plug my laptop (using DHCP in this config) via ethernet, I get no better than 30 mbps / 15 mbps down. I am not using wifi at all - only ethernet.


I have configured the "Ethernet WAN port" to 100 mbp full duplex at the request of my ISP. Also had the Apple default "Automatic (default)" setting as well and that didn't make a difference.


The performance of the router is fine EXCEPT for our downlink speed which for us is the most important.


I called Apple tech support and they don't have an ideas. I have done a factory reset several times, swapped ethernet cables, and even bought an extra Airport Extreme to a/b test with.



Anyone have an ideas on what to try next?


Thanks!

Airport Extreme 2013-OTHER, OS X Mountain Lion (10.8.4)

Posted on Aug 3, 2013 6:46 PM

Reply
6 replies

Aug 4, 2013 12:19 AM in response to crabkilla

This is apparently a fault in the AE.. if you have tried two and they both have the same issue there is a WAN throughput fault going on.. it has been reported in earlier versions occasionally but with nothing in particular as a cause of the problem.. setting the speed of the WAN connection to 100mbit is good.. put a small switch in between.. when ethernet timings are out.. a switch can fix it. just a cheap little 5 port is fine.


Beyond that for the time being replace the AE with something else. WAN to LAN throughput of 30mbps up and down is no heavy load.. any modern router should handle 300mbps with no problem.


Pick one from the list.

Near the top end where the throughput is better.


http://www.smallnetbuilder.com/lanwan/router-charts/bar/74-wan-to-lan

Aug 6, 2013 11:40 AM in response to crabkilla

OK - did some more tests and found out something weird.


I put a "dumb" Netgear 5 port switch in between the ISP ethernet handoff and our 2013 Airport Extreme and the uplink / downlink numbers completely inversed. Now we are getting 30 mbps down and 14 mbps up.


When I pull the switch out, we get 14-15 mbps down and 30 mbps up. Explain that one! 👿

Aug 6, 2013 3:36 PM in response to crabkilla

LOL!! 😁


When I pull the switch out, we get 14-15 mbps down and 30 mbps up. Explain that one! 👿


You devil you!!


You have revealed something important but I have no way of fixing it in the AE.. because apple removed the functionality..in older version firmware I could set the WAN speed and also set full or half duplex.


I think you are looking at a switch issue.. it is not handling duplex properly. The proof is to use a managed switch.. or an old 100mbit hub.. these are as rare as hen's teeth.. I found one and keep it in a box for just this sort of nonsense. A hub will force the ethernet to half-duplex.. your switch will not do that.. unless it is managed where you can.


But it shows that for now.. until Apple get their act together and fix the multitude of firmware bugs in the AE.. get a different router and use the AE as a glorified WAP.


As a suggestion the TP-Link WDR3600 or 4300.. very good price for their capability.. or the Netgear WNDR3800 .. any of these will run an excellent 3rd party firmware called gargoyle..


This last point will be wiped by a mod but seriously how can apple release products so untested.

Sep 17, 2013 12:30 PM in response to LaPastenague

This is a great thread... and timely... as I've got a FIOS 25 up / 5 down (and when we scale, it will be 25/25). And I'm running an old TC (2012 2nd gen 'n') as my link to my Fiber-Ethernet drop. i've been working with my ISP to deal with Double NAT and while I'm still in double NAT mode, they switched me from a fully NATed address to a public IP (not static, and still NATed).


My property is an 120 year old home that has a lot of brick and wire plaster lathe (faraday cage) walls, that we are converting to a professional retreat. The key is to support 'ac' mode soon, as well as maintaining my 'mac centric' (Apple TVs in every room for AirPlay projection) computing model, running on a guest network, and an internal 'corp' network running network infra, as well the home automation and security stuff.


So a new AE looks to be the plan. Or not.


I already planned on having a switch upstream of the AE so I can debug stuff and possible split the signal to my 2012 TC that will be a 3rd 'private network' for my 'real job' (IT consulting), do my backups, and be a poor man's NAS server.


I chose a Netgear GS105e as it gave me VLAN and port mirroring capabilities (for debugging and security Analytics [my sub specialty]. But no port settings. May need to rethink that (I like the 105e's as they are inexpensive and great to toss in a debugging bag (although you need a Windows PC to drive them).


But upstream speeds are important, as we'll be hosting internet vid confs that will drive a lot of traffic out. Not being able to support full 25m out will be an issue.



Thanks for the info!

Airport Extreme 2013 - downlink performance problems

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