2 Replies Latest reply: Aug 3, 2013 11:59 PM by Allan Sampson
meganrara Level 1 Level 1

I have a water damaged iphone 4s and I heard the Out of warranty service is $199. But the apple store worker told me that I can't have it replaced for $199 because I am not eligible for an upgrade. This does not make any sense to me... I have to be eligible for an upgrade to get it replaced for $199?


iPhone 4S
Solved by Allan Sampson on Aug 3, 2013 11:59 PM Solved
No, you were told wrong. The out of warranty or not covered under the warranty service is an exchange - the damaged iPhone is exchanged with the same model, storage capacity, and color which has nothing to do with being eligible for an upgrade.
Reply by mende1 on Aug 3, 2013 11:58 PM Helpful
Welcome to Apple Support Communities If you have an iPhone 4S and you need a replacement iPhone 4S, you will have to pay $199 for it, and this is the same case for everybody, so I don't know why the Specialist or Genius didn't allow you to get a replacement iPhone 4S. I would try to take it in again and see what happens. If they refuse to offer you one, contact with Apple directly > http://support.apple.com/kb/HE57

All replies

  • mende1 Level 10 Level 10
    expertise.desktops
    Desktops

    Welcome to Apple Support Communities

     

    If you have an iPhone 4S and you need a replacement iPhone 4S, you will have to pay $199 for it, and this is the same case for everybody, so I don't know why the Specialist or Genius didn't allow you to get a replacement iPhone 4S.

     

    I would try to take it in again and see what happens. If they refuse to offer you one, contact with Apple directly > http://support.apple.com/kb/HE57

  • Allan Sampson Level 10 Level 10

    No, you were told wrong.

     

    The out of warranty or not covered under the warranty service is an exchange - the damaged iPhone is exchanged with the same model, storage capacity, and color which has nothing to do with being eligible for an upgrade.