HT203167: If you see an exclamation point next to your items in iTunes

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Chounveasna
Level 1 (0 points)

Q: HI guy, now My Phone buy Second Hand iPhone 5, now is Problem show Activate ID my Customer , can help me remove is on my iPhone5  . Thank

HI guy, now My Phone buy Second Hand iPhone 5, now is Problem show Activate

ID my Customer , can help me remove is on my iPhone5 . Thank

 

<Personal Information Edited by Host>

iPhone 5, iOS 6.1.4, HI guy, now My Phone buy Second Han

Posted on Aug 4, 2013 4:18 AM

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Chounveasna

Q: HI guy, now My Phone buy Second Hand iPhone 5, now is Problem show Activate ID my Customer , can help me remove is on my iPhone5&n ... more

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  • by King_Penguin,

    King_Penguin King_Penguin Aug 4, 2013 4:18 AM in response to Chounveasna
    Level 10 (135,684 points)
    iTunes
    Aug 4, 2013 4:18 AM in response to Chounveasna

    Most of the people on these forums, including myself, are fellow users - you're not talking to iTunes Support here. I've asked the hosts to remove the IMEI number from your post.

     

    Not sure what you asking, but if you are resetting the phone back to factory defaults then you shouldn't be asked for the previous owner's id, that should only happen with iOS 7 which is in beta only (it will be publicly released later this year). Is that what is happening ? If it is then you will need to contact the person that you bought it from, and preferably get a refund - as iOS 7 is beta only it is likely to still have bugs, so it may not function properly.

     

    Or do you mean something else ?