Wifi Keeps Disconnecting Without Actually Disconnecting

Question

Level 1

16 points

Wifi Keeps Disconnecting Without Actually Disconnecting

Every once in a while on my new MacBook Air, when im on the internet, it works just fine, but then sometimes when I click on a link or anything that would make my computer load a new page, it would load forever, the top loading bar for the link stops half way, and my internet just stops. Im pretty sure its not my internet, but turning off wifi and turning it back on seems to help.

MacBook Air, OS X Mountain Lion (10.8.4), Released at WWDC MMXIII (2013)

Posted on Aug 4, 2013 6:21 AM

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Answer 1

dominic23

Level 10

83,910 points

Aug 4, 2013 8:58 AM in response to dinolex99

Reset Safari.

Click Safari in the menu bar.

From the drop down select "Reset Safari".

Uncheck the box beside " Remove saved names and passwords".

Click "Reset".

Empty Caches.

Safari > Preference > Advanced

Checkmark the box for "Show Develop menu in menu bar".

Develop menu will appear in the Safari menu bar.

Click Develop and select "Empty Caches" from the dropdown.

Best.

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Answer 2

dinolex99 Author

Level 1

16 points

Aug 9, 2013 8:47 PM in response to dominic23

Tried it, if it doesn't drop in the next day then thanks!

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Answer 3

dinolex99 Author

Level 1

16 points

Aug 10, 2013 8:56 AM in response to dominic23

The Internet still drops.

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Answer 4

Aug 10, 2013 1:13 PM in response to dinolex99

Lots of people including myself ar eexperiencing this "phenomenon". Have you contacted support?

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Answer 5

Aug 10, 2013 1:40 PM in response to dinolex99

I have the same problem. I cant conect wifi Internet. And my mac air has death ball everytime. Im very upset with apple. I couldn't imagine that i would have all this problems. What should we do? I want my money back

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Answer 6

Aug 10, 2013 1:56 PM in response to rafaelapodaca

There is an apple engineer who just contacted me. I guess we got someones attention. I sent him a diagnostic file I ran yesterday. Hopefully there will be a fix soon. I am pretty much fed up. I am ready for a refund and willing to try a $200 chromebook

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