Carla158

Q: I'm trying to buy an album from the iTunes store but is not deducting the price from my redeemed card balance, why?

I redeemed a card in my account but when trying to shop is not giving me the option to use it. Any suggestions?

iMac

Posted on Aug 4, 2013 11:32 AM

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Q: I'm trying to buy an album from the iTunes store but is not deducting the price from my redeemed card balance, why?

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  • by sterling r,

    sterling r sterling r Aug 6, 2013 9:21 AM in response to Carla158
    Community Specialists
    Aug 6, 2013 9:21 AM in response to Carla158

    Hello Carla158,

     

    You dont really have to tell the iTunes Store to use the credit balance. Here is how purchases are charged in iTunes.

    Order of iTunes billing methods

    When making purchases, content credits are used first, followed by Gift Certificate, iTunes Card, or Allowance Account credits; your credit card or PayPal account is then charged for any remaining balance.

    From: iTunes Store: How iTunes Store purchases are billed

              http://support.apple.com/kb/HT5582

     

    All the best,

    Sterling