8 Replies Latest reply: Aug 5, 2013 11:15 AM by SkyHook17
aapalileo Level 1 Level 1

Hi guys, all of a sudden, I stopped receiving emails when I'm at work. Sending is fine. It wasn't like this a few weeks ago. Any advice? Thanks!


MacBook Pro with Retina display, OS X Mountain Lion (10.8.4)
  • aapalileo Level 1 Level 1

    Thanks Linc. But none of the stuff listed there helped. I also want to add that my the "Incoming Messages" indicator at the bottom left  is stuck at "1 of 15" yet none get through.

  • SkyHook17 Level 1 Level 1

    Sounds like the mail gateway is still working, so has somebody moved the mail service, negating your IP in your setup?  I've seen erroneous stuff like this happen when users have their mail client pointing at a gualified host name that gets changed, while the administrators thought everybody was pointing at an alias that continues to function correctly while they changed up hardware or backups invisible to the users. 

     

    I'd run down my client service name entries with a mail adminstrator before I dug deeper. 

  • aapalileo Level 1 Level 1

    Hi SkyHook, to be honest, I didn't understand most of the stuff you said as I'm not familiar with any of them. Hehe. Can you translate for a layman like me?

  • Linc Davis Level 10 Level 10
    expertise.applications
    Applications

    Please describe in detail what happened when you took all the applicable steps in the support article that led you here. That's the starting point for any further efforts to solve the problem.

  • aapalileo Level 1 Level 1

    Hi Linc,

     

    I tried rebuilding my mailbox as what the article suggested. It still stalls at a certain point.

  • Linc Davis Level 10 Level 10
    expertise.applications
    Applications

    So you have all green dots in the Connection Doctor window?

  • SkyHook17 Level 1 Level 1

    While I should warn that it's probably something to do with your mailbox store, to answer your question:

     

    Under Mail/Preferences…/Accounts tab you'll see incoming and outgoing mail server names.  Sometimes those names point at physical hardware instead of aliases given to you by a name server.  Think of the mail service not as a computer but as a virtual entity that can be pointed to anywhere, even if temporarily.  If the server hardware changes a hard-coded server name won't follow the service it if it's not pointing at an alias. 

     

    I thought of this because you only lost incoming, not outgoing, a typical scenario for admins swapping server hardware as some don't distinguish between virtual services and hardware, you know, pointing the finger at the box and saying "that's the mail server", when the service and storage could actually be aliased to any equipment that's available.  A good setup will point to an alias from day one, so that admins have future flexibility to evolve without interruption just by maintaining an accurate DNS. 

     

    Sorry if I've led you down the wrong path.  Stalling a mailbox rebuild sounds like a different kind of problem.