facetime there is something wrong with it

Question

facetime there is something wrong with it

how is that even possible facetime wont accept my apple ID, and i donwloaded facetime the time of it's first lunch even before being sold on the mac app store and now it says that the information are not right, for god sake, i use the same account to open my iCloud.com interface, and the thing is it's working on my iPod, even iMessage is making me carzy on the mac, what is happening, and i downloaded them both, from Apple.com the day they were availble to the public

MacBook, OS X Mountain Lion (10.8.4)

Posted on Aug 4, 2013 7:23 PM

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Answer 1

braden85

Community Specialist

Aug 7, 2013 7:07 AM in response to oussemaDjemaa

Hi there oussemaDjemaa!

There is an article that can help walk you through some troubleshooting steps to attempt to resolve this issue. That article can be found right here:

FaceTime for Mac: Troubleshooting FaceTime

http://support.apple.com/kb/ts4185

We have an article that can help you troubleshoot the Messages program on your computer as well, and it can be found here:

Messages (Mountain Lion): Fix iMessage issues

http://support.apple.com/kb/PH12065

Since your post states that you are on Mountain Lion, but you've stated that you downloaded FaceTime and the Messages beta when they were released to the public, make sure you are using the FaceTime and Messages programs that are included with Mountain Lion when attempting to use these features, instead of the beta programs that you may have downloaded in the past. Take care, and thanks for visiting the Apple Support Communities.

-Braden

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