Q: My Printer HP Photosmart C4380 doesn't scan.
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Aug 5, 2013 11:01 AMby Baby Boomer (USofA),Is the scanner connected to your comp wireless or USB? Some scanners work best when connected directly to the computer and/or via USB.
http://support.apple.com/kb/PH11070 OS X Mountain Lion: Troubleshoot a network printer
http://support.apple.com/kb/PH11143 OS X Mountain Lion: Reset the printing system
http://support.apple.com/kb/HT3669 Printer and scanner software available for download
What to do when you can't print
Sometimes, installing the GIMP drivers help with printing/scanning issues: http://gimp-print.sourceforge.net/MacOSX.php
The HP suport, basically, tell's to upgrade the OS.
Their response when you advise them that your OS is already updated?
You really need to deal w/them. If their support is unsatisfactory, you need to find a manufacturer that is Mac friendly. Take your $$$$ elsewhere.
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Aug 5, 2013 11:34 AMby JJSaraiva,Thank's for your quickly response.
The printer is connected via USB, but the problem is with de scan. The printer work's.
I did everything, except "Reset The Printing System".
I'm waiting for a response after I tell them the OS is upgrade.
I'm new with MAC, so can you tel me who's manufacturer is Mac friendly.
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Aug 5, 2013 11:45 AMby Baby Boomer (USofA),Both HP & Epson are Mac friendly. Both have Mac sections in their user manuals and/or on their customer support websites. My experience is w/Epson. They have a toll free number for tech support if you cannot find answers in their user manual or on their website. They also respond to emails.
Judging by the HP postings here, their tech support is pretty good.
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CLICKY CLICK----> Mac Basics: Using a scanner and http://support.apple.com/kb/HT2477 Mac Basics: The essentialsCLICKY CLICK------> New to Macs/My First Mac
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