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jeffpoff
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Q: Hi, I bought an app thought it was iWork all combined into one app but it turned out to be just template.. Where can i get a refund?

Hi, I bought an app thought it was iWork all combined into one app but it turned out to be just template.. Where can i get a refund?

MacBook Air, iOS 6.1.4

Posted on Aug 5, 2013 2:16 PM

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jeffpoff

Q: Hi, I bought an app thought it was iWork all combined into one app but it turned out to be just template.. Where can i get a refun ... more

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  • by Kappy,Helpful

    Kappy Kappy Aug 5, 2013 2:19 PM in response to jeffpoff
    Level 10 (271,850 points)
    Desktops
    Aug 5, 2013 2:19 PM in response to jeffpoff

    Just so you know: All sales are considered final. Apple only deals with billing or account errors. For all other issues you need to contact the developer of the software.

     

    Important: Mention of third-party websites and products is for informational purposes only and constitutes neither an endorsement nor a recommendation. Apple assumes no responsibility with regard to the selection, performance or use of information or products found at third-party websites. Apple provides this only as a convenience to our users. Apple has not tested the information found on these sites and makes no representations regarding its accuracy or reliability. There are risks inherent in the use of any information or products found on the Internet, and Apple assumes no responsibility in this regard. Please understand that a third-party site is independent from Apple and that Apple has no control over the content on that website. Please contact the vendor for additional information.

  • by jeffpoff,

    jeffpoff jeffpoff Aug 5, 2013 2:24 PM in response to Kappy
    Level 1 (0 points)
    Aug 5, 2013 2:24 PM in response to Kappy

    after i installed it, i went back and I found saying "User who purchased without the minimum software requirements can contact Apple for a refund.  See support.apple.com/kb/ht1993 for more info."

     

    I went there but I don't know where to get a refund..

  • by Kappy,

    Kappy Kappy Aug 5, 2013 2:27 PM in response to jeffpoff
    Level 10 (271,850 points)
    Desktops
    Aug 5, 2013 2:27 PM in response to jeffpoff

    Apple - Support - iOS Apps - Contact Support


    Apple - Support - iTunes - Contact Us

     

    Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.

     

    To contact product and tech support: Apple - Support - Contact Apple Support.

    For Mac App Store: Apple - Support - Mac App Store.

    For iTunes: Apple - Support - iTunes.

     

    And, you can open iTunes Store on the computer. Look for Account under Quick Links on the right. Should be an email option you can use.