ipad is disabled

connect to itunes

iPad 2

Posted on Aug 5, 2013 5:00 PM

Reply
3 replies

Aug 6, 2013 12:09 AM in response to margielyn

If the iPad is disabled then you will need to do as the screen says and connect it the computer's iTunes that you normally sync to and you should then be able to reset the iPad and restore/re-sync your content to it (http://support.apple.com/kb/HT1212) - you may need to put the iPad into recovery mode in order to be able to reset it : http://support.apple.com/kb/ht1808


If you do it via a different computer then :

If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present.

Apr 7, 2014 11:59 PM in response to kbeck4777

You have an up-to-date version of iTunes installed on your computer, and you have left-hand sidebar enabled on your computer's iTune (option-command-S on a Mac, control-S on a PC, should enable it) ?


If when you connect the iPad to your computer it's not showing on that left-hand sidebar then see if these troubleshooting pagees help


PC : http://support.apple.com/kb/TS1538

Mac : http://support.apple.com/kb/TS1591

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

ipad is disabled

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.