Help! I cleaned my wireless keyboard on my Mac and it has messed it up. My L, O, 9, comma, and return button won't work. It only shows ///// when I type those characters and the return won't return. Using iPad now to ask ques

Help! I cleaned my wireless keyboard on my Mac and it has messed it up. My L, O, 9, comma, and return button won't work. It only shows ///// when I type those characters and the return won't return. Using iPad now to ask ques

iMac, Mac OS X (10.6.3)

Posted on Aug 5, 2013 6:52 PM

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8 replies

Aug 5, 2013 7:46 PM in response to DIana Hunt

I did something similar years ago, and had to buy a new keyboard. It sounds like some cleaning fluid got inside the keyboard. Apple recommends never using windex or any alcohol-based or cleaners with ammonia for any Apple products. Don't use anything wet to clean your keyboard, at most, just use a very slightly dampened cloth (dampened with water only).


You will likely have to buy a new keyboard (unless the windex dries up in a day or so, and the keyboard miraculously starts working again).


https://support.apple.com/kb/HT3226#peripherals

Aug 5, 2013 7:50 PM in response to DIana Hunt

It is very unlikely that you pressed the keys in a strange order to make this issue occur. I am not aware of any string of keypresses that would cause your problem.


You probably got windex inside the keyboard, even though you sprayed a paper towel first then wiped the keys. I did the exact same thing a while ago and had to buy a new keyboard.

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Help! I cleaned my wireless keyboard on my Mac and it has messed it up. My L, O, 9, comma, and return button won't work. It only shows ///// when I type those characters and the return won't return. Using iPad now to ask ques

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