Q: I cant get my pre ordered lawnmower man album to download and it says purchased. Its not in my purchased or my downloads. What do ... I cant get my pre ordered lawnmower man album to download and it says purchased. Its not in my purchased or my downloads. What do i do? more
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Aug 8, 2013 7:12 AM in response to Oneill17by jason269,Hi, Oneill17.
I had the exact same issue this week for a Pre-order album as well. I would recommend canceling the Pre-order and download it again as it most likely has not been charged. This article will walk you though the process.
iTunes Store: About Pre-orders
http://support.apple.com/kb/HT5714
Check your purchase history as well as you method of payment to make sure that the item has not been deducted prior to processing these steps.
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/HT2727
Cheers,
Jason H.
