2 Replies Latest reply: Aug 7, 2013 2:08 AM by Daisykins
Daisykins Level 1 (0 points)

Hello, I have a MacBook Air and upgraded to 10.8.4. Today ALL my rules in Mail (Mail/Preferences/Rules) have dissapeared.   I had a large number set up to filter emails to specific folders.


Is this a known issue? Does anyone know if I can get them back without recreating them?


Thanks for you advice.



Mail, OS X Mountain Lion (10.8.4)
  • Linc Davis Level 10 (192,714 points)

    Please follow these directions to delete the Mail "sandbox" folder.

    Back up all data.

    Triple-click the line below on this page to select it:


    Right-click or control-click the highlighted line and select

    Services Reveal

    from the contextual menu.* A Finder window should open with a folder named "com.apple.mail" selected. If it does, move the selected foldernot just its contents — to the Desktop. Leave the Finder window open for now.

    Log out and log back in. Launch Mail and test. If the problem is resolved, you may have to recreate some of your Mail settings. You can then delete the folder you moved and close the Finder window. If you still have the problem, quit Mail again and put the folder back where it was, overwriting the one that may have been created in its place. Post your results.

    Caution: If you change any of the contents of the sandbox, but leave the folder itself in place, Mail may crash or not launch at all. Deleting the whole sandbox will cause it to be rebuilt automatically.

    *If you don't see the contextual menu item, copy the selected text to the Clipboard (command-C). In the Finder, select

    Go Go to Folder...

    from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.

  • Daisykins Level 1 (0 points)

    Dear Linc Davis,

    Thank you so much for the effort you went to in order to provide such a comprehensive solution. I really appreciate it.  I checked Mail again this morning and, bizarrely, all the Rules have returned. A friend just sent me this link, it seems it's a known issue following upgrade to Mtn Lion.

    Again, thanks for your help 





    OS X Mountain Lion: Mail rules may not appear after upgrading from Mac OS X v10.6



    When a system is upgraded from Mac OS X v10.6 Snow Leopard to OS X v10.8 Mountain Lion, existing rules may not appear the first time Mail is opened.


    Quit Mail and reopen it. The Mail rules should appear.