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Aug 6, 2013 9:52 PM in response to baltwoby Erik Testmann,Hi baltwo,
Thanks for the links. However the problem is that we cannot start the OS at all after an unsuccessful update of the OS. I found a way to unencrypt the disk via the Terminal function in the recovery partition but in order to do that, we need the Filevault passphrase and I was wondering if it could be recovered using the user's Apple ID.
THe most important thing is to get the data out since the user has never performed a backup.
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Aug 6, 2013 10:05 PM in response to Erik Testmannby baltwo,Sorry, that's all I have. BTW, I have never set FV, so AppleCare's my only recommendation.