Canon printer wont print PDF and Word files... sometimes.

Question

Canon printer wont print PDF and Word files... sometimes.

I face a very special problem with my iMac and my Canon printer (Pixma MG5350): Since a few weeks, the printer wont print most PDF files correctly, the same with existing Word files. A blank or blurred sheet is coming out of the machine. But: When I create a brand new Word file and fill it with text, the printer prints it clean and neat. The same with the official Canon test prints – no troubles at all. I have also tried to sort out the problem with the help from Apple: http://support.apple.com/kb/TS3147?viewlocale=de_DE, without success. Glad about every help!

iMac (20-inch Early 2008), iPad & iPhone & TimeCapsule

Posted on Aug 6, 2013 3:37 AM

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Answer 1

PAHU

Level 6

16,783 points

Aug 6, 2013 4:16 AM in response to Elias Loretan

It sounds like a buffer issue with the printer. Next time you notice this issue with a PDF or Word, turn off the MG5350 and unplug the power cord for one minute. Then reconnect the power cord, turn the power back on and see if you can print the same document again without the problem.

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Answer 2

Aug 6, 2013 12:06 PM in response to PAHU

Hi Pahu, thanks a lot!

But sorry to tell, this solution didn't help, the problem still exists...

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Answer 3

PAHU

Level 6

16,783 points

Aug 7, 2013 11:12 PM in response to Elias Loretan

My next suggestion would be to try an alternate driver to the Canon.

There is the Gutenprint v5.2.9 suite which is free and lists the MG5300 series as a supported model. You could download and install this driver suite and add the Gutenprint MG5300 driver and see if this gives you the same problem.

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Answer 4

Aug 9, 2013 10:30 PM in response to PAHU

Hm, no. I've tried this as well. But still the same problem. :-( Thanks anyway for your help!

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