My payment method is declined, and I can't enter other credit card number(it askes for validation) I've tried to change all nformation but it won't help, please help me

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My payment method is declined, and I can't enter other credit card number(it askes for validation) I've tried to change all nformation but it won't help, please help me

I lost my credit card and restored it in my bank, but numbers on new card are different.(the bank account is the same). I'm trying to update credit card info on itunes but it's declined. sometimes it saies that my billing address or countrey is not all right. I've tried to change a countrey and billing adress too but it doesn't help. I've tried to confirm my credit card information several times and it has blocked 8 dollars on my balance(1 dollar for each time I tried to confirm), please help me to confirm my account and credit card, I have paid from this account before many times and it was accepted i don't know what happaned now.

please apple write me on my mail:********

iPad, Windows 7

Posted on Aug 6, 2013 6:06 AM

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Answer 1

matt00

Level 5

4,041 points

Aug 8, 2013 8:15 AM in response to jumanjet

Hello jumanjet,

Thanks for the question, and welcome to Apple Support Communities.

I understand you are having issues adding payment information to your account.

If your account information does not match your credit card, you may get a message stating "The credit card was declined."

To expand on the above, your billing name or address may not match the address listed on your credit card statement. Any discrepancy in punctuation, abbreviation, or capitalization can cause errors, which might prevent you from purchasing from the iTunes Store. If you moved, or if your zip code changed recently, ask your credit card company to make sure their records are up to date and match exactly what you are entering as your billing information.

For more information, see the following helpful resources:

iTunes Store: How iTunes Store purchases are billed

http://support.apple.com/kb/HT5582

iTunes Store: Changing account information

http://support.apple.com/kb/HT1918

iTunes Store: My credit card's security code or zip code does not match my bank's records

http://support.apple.com/kb/TS1646

Thanks,

Matt M.

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Answer 2

Aug 16, 2013 12:10 AM in response to jumanjet

Mine does the same thing and nothing apple have told me helps. I can't use itunes for 90 days now. BIG thumbs down for apple !!!!!!

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