nikagarwal813

Q: I have MacBook Pro with so 10.7.5 but it has been behaving weird since today afternoon. The cursor is not under my control and has been moving automatically. The problem went away when I restarted the computer but now it's permanent

I have MacBook Pro with so 10.7.5 but it has been behaving weird since today afternoon. The cursor is not under my control and has been moving automatically. The problem went away when I restarted the computer but now it's permanent

Posted on Aug 6, 2013 12:43 PM

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Q: I have MacBook Pro with so 10.7.5 but it has been behaving weird since today afternoon. The cursor is not under my control and has ... more

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  • by Baby Boomer (USofA),

    Baby Boomer (USofA) Baby Boomer (USofA) Aug 6, 2013 12:46 PM in response to nikagarwal813
    Level 9 (57,660 points)
    Aug 6, 2013 12:46 PM in response to nikagarwal813

    http://support.apple.com/kb/TS1248 Intel-based Apple Portables: Troubleshooting unresponsive trackpad issues

     

     

     

     

     

     

     

     

     

     

     

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  • by Linc Davis,

    Linc Davis Linc Davis Aug 6, 2013 4:42 PM in response to nikagarwal813
    Level 10 (208,044 points)
    Applications
    Aug 6, 2013 4:42 PM in response to nikagarwal813

    There are several possible causes for this issue. Take each of the following steps until it's resolved.

    1. Follow the instructions in this support article.

    2. Open the Bluetooth preference pane in System Preferences and check for unknown or forgotten input devices. Disconnect any USB input devices that you aren't using.

    3. Boot in safe mode and test, preferably without launching any third-party applications. If you don't have the problem in safe mode, but it comes back when you reboot as usual, stop here and post your results. If you can't boot in safe mode, do the same. If you booted in safe mode and there was no change, go on to the next step.

    4. Reset the System Management Controller.

    5. If you're using a Bluetooth trackpad, investigate potential sources of interference, including USB 3 devices.

    6. A swollen battery in a MacBook Pro or Air can impinge on the trackpad from below and cause erratic behavior. If you have trouble clicking the trackpad, this is likely the reason. The battery must be replaced.

    7. There's a report that a (possibly defective) Thunderbolt Ethernet adapter can cause the built in trackpad of a MacBook to  behave erratically. If you're using such an adapter, disconnect it and test.

    8. There's also a report of erratic cursor movements caused by an external display that was connected but not turned on.

    9. If none of the above applies, or if you have another reason to think your computer is being remotely controlled, remove it from the network by turning off Wi-Fi (or your Wi-Fi access point), disconnecting from a Bluetooth network link, and unplugging the Ethernet cable or USB modem, whichever is applicable. If the cursor movements stop at once, you should suspect an intrusion.

    10. Make a "Genius" appointment at an Apple Store to have the machine tested.

  • by ameliorate,

    ameliorate ameliorate Aug 12, 2013 1:37 PM in response to Linc Davis
    Level 1 (0 points)
    Aug 12, 2013 1:37 PM in response to Linc Davis

    I've been having the same problem for about a week and I've tried other posts that didn't help. I followed these steps up to step three, rebooted in safe mode and got control over my trackpad again. I booted normally and everything seems to be back to normal again. Thanks!