My iphone just cracked without being dropped while I was sitting on my sofa and it was in a griffin military case. The screen flashed and when I removed the case you could see the crack. It's never been dropped and I got it yesterday

Take it to Apple and explain to them

If you are able to convince them, they might replace it

If not, they will charge you for the replacement

There is nothing we can do

allan

no they wont because it still falls under acidental damage and is not covered 😟

I have known of devices being replaced with broken glass. I would not be so negative.

How can you be so sure of exactly what they will do at the Apple Store?

Allan

Kiwikira97 wrote:

... I bought it off my rugby coach who has always looked after it and it has a brand new screen...

What does this mean? Apple does not replace the displays in the iPhone 4/4S. They will only replace the entire phone. If the screen is "new", that means it was replaced by an unauthorized 3rd party. Apple won't touch that phone if that's the case. Ask your rugby coach where they got the screen replaced. Maybe they offer a warranty on their work.

As I have already stated, Apple does not replace the screens on iPhones (except the iPhone 5, and that is a recent development).

I have no idea what you mean by "die to the flower shaped screws on the bottom". If you're attempting to imply that no one but Apple could do that because of the "special" screws, you're wrong. The tools required are easy to come by.

Apple did not replace the display. They may, however, have replaced the entire phone. If so, then take it to Apple and see what they say.

That is not an absolute rule. I know of an Apple Store here locally that will do it workload premitting. If you call and give them enough time they will do it.

I have to agree that is probably more of an exception but I thought I would say that talking to the Apple Store and ask is not a complete waste of time.

Allan

They could. You will have to talk to them.

Allan

Hi ,

My Iphone 6, which is 6 months old, cracked while i had placed it on a sofa...did not drop.. Strange. Apple must analyse the problem and LISTEN to customers and TRUST customers.

I went to the icare store, they said it had fallen down. Let me go to a Apple store and talk to them

thanks

Pradeep

You really should start your own thread for your problem instead of posting it at the bottom of a solved thread that has been dead for three years.