smartguy100
Level 1 (0 points)

Q: not getting on line

When I tap on the network I normally join, I get a log in page for www.apple.com and it says that "the internet connection is not available". I can't log on to anything. Ipod Touch

iPod touch

Posted on Aug 6, 2013 7:09 PM

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smartguy100

Q: not getting on line

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  • by sterling r,

    sterling r sterling r Aug 9, 2013 6:51 AM in response to smartguy100
    Community Specialists
    Aug 9, 2013 6:51 AM in response to smartguy100

    Hello smartguy100,

     

    I would recommend this article for the issue you are describing here.

    iOS: Troubleshooting Wi-Fi networks and connections

    http://support.apple.com/kb/ts1398

    1. Be sure that you are in range of your Wi-Fi router (access point).
    2. Tap Settings > Wi-Fi and turn Wi-Fi off and then on again.
    3. Confirm that your Wi-Fi router and Cable or DSL modem are connected to power, turned on, and indicate that they are connected to the Internet.
      • If not, refer to your network administrator or ISP for assistance.
    4. Restart your iOS device.
    5. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you are connected. Then tap > and Forget this Network. Try to connect to your desired Wi-Fi network again.
      • Note: You will need to enter your Wi-Fi password again if your desired network requires one.
    6. Turn your Wi-Fi router off and then on again2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
    7. Update your device to the latest version of software.
    8. Update your Wi-Fi router to the latest firmware2.
      • For AirPort Base Stations, see this article for information about firmware updates.

     

    I would then follow that troubleshooting up with this section toward the bottom if need be:

    Unable to connect to a Wi-Fi network

     

     

    Take care,

    Sterling