I am connected to my wi-fi network bur can't access the internet - my i- phone and kids ipod touches affected; all other computers, TVs and gaming systems in the house work fine (ie with WiFi)
iPhone 5, iOS 6.1.3
Hey JCM27,
Thanks for the question, and welcome to Apple Support Communities.
The following article provides troubleshooting information for the symptoms you described:
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/TS1398
Unable to access the Internet while connected to Wi-Fi
- If you are using a public or commercial network that requires a login or subscription, see this article for more information.
- Check to see if you have a self-assigned IP address:
1. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you are connected. Then tap (>).
2. If your IP address is 169.254.xxx.xxx, see this article.
- If you do not have a self-assigned IP address, see if other Wi-Fi devices on your network have Internet access.
- If they do not, consult with your network administrator or ISP for further assistance.
- If they do, reset network settings on your device by tapping Settings > General > Reset > Reset Network Settings.
Note: This will reset all network settings including: previously connected Wi-Fi networks and passwords, recently used Bluetooth accessories, VPN and APN settings.
Thanks,
Matt M.
can't access web pages but i am connected to wi-fi
