1 Reply Latest reply: Aug 9, 2013 9:45 AM by matt00
JCM27 Level 1 Level 1 (0 points)

I am connected to my wi-fi network bur can't access the internet - my i- phone and kids ipod touches affected; all other computers, TVs and gaming systems in the house work fine (ie with WiFi)


iPhone 5, iOS 6.1.3
  • Community Specialists Community Specialists (4,010 points)

    Hey JCM27,

     

     

    Thanks for the question, and welcome to Apple Support Communities.

     

    The following article provides troubleshooting information for the symptoms you described:

     

    iOS: Troubleshooting Wi-Fi networks and connections

    http://support.apple.com/kb/TS1398

     

    Unable to access the Internet while connected to Wi-Fi

     

    - If you are using a public or commercial network that requires a login or subscription, see this article for more information.

     

    - Check to see if you have a self-assigned IP address:

         1. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you are connected. Then tap (>).

         2. If your IP address is 169.254.xxx.xxx, see this article.

     

    - If you do not have a self-assigned IP address, see if other Wi-Fi devices on your network have Internet access.

         - If they do not, consult with your network administrator or ISP for further assistance.

         - If they do, reset network settings on your device by tapping Settings > General > Reset > Reset Network Settings.

                        Note: This will reset all network settings including: previously connected Wi-Fi networks and passwords, recently used Bluetooth accessories, VPN and APN settings.

     

     

    Thanks,

     

    Matt M.