HT201400: If you can’t connect to the iTunes Store

Learn about If you can’t connect to the iTunes Store

jillb1

Level 1 (0 points)

Q: i updated and syned my ipads yesterday, now I cannot access itunes on either ipad. i tried signing out of my apple id on both, and now I cannot sign back in on either ipad

I have internet connection, and I can access itunes on my computer. in settings - itunes and app store - I signed out of my apple id and tried to sign in again. my Ipad2 says "cannot connect to itunes store" and the ok button. my ipad just sits after I enter my apple id and password and nothing happens.

iPad, iOS 5.1.1, my ipad2 is 6.1.3

Posted on Aug 7, 2013 9:48 AM

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Q: i updated and syned my ipads yesterday, now I cannot access itunes on either ipad. i tried signing out of my apple id on both, and ... more

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by King_Penguin,

King_Penguin Aug 7, 2013 9:49 AM in response to jillb1
Level 10 (135,516 points)

iTunes

Aug 7, 2013 9:49 AM in response to jillb1

There are problems with the store that are affecting a number of users : http://www.apple.com/support/systemstatus/

As I'm a fellow user I don't know when it might be fixed, but you could check that page occasionally to see when it's back up.
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HT201400: If you can’t connect to the iTunes Store

Q: i updated and syned my ipads yesterday, now I cannot access itunes on either ipad. i tried signing out of my apple id on both, and now I cannot sign back in on either ipad

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by King_Penguin,

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