HT201400: If you can’t connect to the iTunes Store

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Sokoti

Q: All my Apple can't connect to iTunes Store... Can you help me please. Thank you so much.

My all Apple can't connect to iTunes Store. Can you help me please. Thank you

 

<Email Edited by Host>

iPhone 5, iOS 6.1.4

Posted on Aug 7, 2013 10:22 AM

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Q: All my Apple can't connect to iTunes Store... Can you help me please. Thank you so much.

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  • by King_Penguin,Helpful

    King_Penguin King_Penguin Aug 7, 2013 10:22 AM in response to Sokoti
    Level 10 (135,263 points)
    iTunes
    Aug 7, 2013 10:22 AM in response to Sokoti

    As these are public forums (you're not talking to iTunes Support here) I've asked the hosts to remove your email address from your post (posting it is an invitation to receive spam).

     

    There are problems with the store that are affecting a number of users : http://www.apple.com/support/systemstatus/

     

    As I'm a fellow user I don't know when it might be fixed, but you could check that page occasionally to see when it's back up.

  • by Sokoti,

    Sokoti Sokoti Aug 7, 2013 10:33 AM in response to King_Penguin
    Level 1 (0 points)
    Aug 7, 2013 10:33 AM in response to King_Penguin

    Thank you so much. So how can I do that? I should be go to Apple Store right? Then why them remove my email address?

  • by King_Penguin,

    King_Penguin King_Penguin Aug 7, 2013 10:49 AM in response to Sokoti
    Level 10 (135,263 points)
    iTunes
    Aug 7, 2013 10:49 AM in response to Sokoti

    If you are asking about how to fix the problem with the store then I assume that as they are aware of the problem then Apple are working on a fix - I don't know how long it will take before it's working again, but check that status page occasionally and when it changes to green then the store should be working again

     

    Posting an email address on a public forum (especially forums that a lot of people see) is generally not a good idea, it can result in spam being sent to you. The hosts have now removed it.

  • by Sokoti,

    Sokoti Sokoti Aug 7, 2013 10:56 AM in response to King_Penguin
    Level 1 (0 points)
    Aug 7, 2013 10:56 AM in response to King_Penguin

    Thank you again... So can I change my email address ID? I think it's better if I use email from Apple.

  • by King_Penguin,

    King_Penguin King_Penguin Aug 7, 2013 11:02 AM in response to Sokoti
    Level 10 (135,263 points)
    iTunes
    Aug 7, 2013 11:02 AM in response to Sokoti

    You can change the email address on your account, but you don't have to - not many people may have seen it. If you want to change it then you can do so via http://appleid.apple.com

     

    According to the status page the store should now be working