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marfromTX

Q: how do I get a refund

How do I get a refund from a itune song  purchase ?

iPhone 4, iOS 4

Posted on Aug 7, 2013 12:22 PM

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Q: how do I get a refund

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  • by King_Penguin,

    King_Penguin King_Penguin Aug 7, 2013 12:34 PM in response to marfromTX
    Level 10 (135,475 points)
    iTunes
    Aug 7, 2013 12:34 PM in response to marfromTX

    Are you asking because the track doesn't play, you were overcharged, duplicate purchase ... ?

     

    If it doesn't play, then depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting the track from your iTunes library and redownload it via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes.

     

    If you aren't in a country where you can re-download music or if it re-downloads in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View Account menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that song and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).

     

    If the 'report a problem' link doesn't work, or you've been overcharged or it's a duplicate purchase then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

     

    If you are asking for a different reason ... ?