HT203167: If you see an exclamation point next to your items in iTunes

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Nursebelle

Level 1 (0 points)

Q: If I bought a song, and it downloaded, BUT only 15 seconds of the song, what should I do?

I bought Hello my name is-Matthew west and I only got 15 seconds of the song. Help!

iPod shuffle, Windows XP

Posted on Aug 7, 2013 12:57 PM

I have this question too

Q: If I bought a song, and it downloaded, BUT only 15 seconds of the song, what should I do?

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Helpful answers

by braden85,

braden85 Aug 9, 2013 2:14 PM in response to Nursebelle
Community Specialists

Aug 9, 2013 2:14 PM in response to Nursebelle

Hi Nursebelle,

I've got an article here for you that can help you find and re-download your past purchases:

Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519

You will want to verify that the purchase you are wishing to re-download is in the purchase history of your iTunes Store account, then delete it from your library and use the steps in that article to re-download it. Thanks for being a part of the Apple Support Communities!

Regards,
Braden
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