Itunes match stuck at sending information to apple

Thanks for sharing your experience, but I found the thread you're talking about days ago also and tried everything you did (VPN connection handling ALL traffic, limiting speed of outbound iTunes traffic with Entonnoir). None of that worked.

That we can connect successfully intermittently (a few times a day) suggests that the problem is unrelated to ISP throttling. That the problem discussed in this thread started for us on August 7, the day of Apple's acknowledged service outages, suggests that the problem is on Apple's end.

The best thing now is for as many people as possible to notify Apple of the problem.

It's not an ISP issue. I mean, you may have an ISP issue, but that's not what is creating this 11 page thread.

Think about it, (mostly) everyone else on this thread starting having this problem around August 7th (and it was working fine before). How do you think that becomes an ISP problem? We're all over the world, using different ISPs, and we all experienced this problem around the same time - how can that possibly be an uploat throttle? Also, I'm a dropbox user - I upload fine.

Anyways, just coming back to report in that it randomly worked once for me this morning (I'm in NYC). Not working again this afternoon. As far as I (and many others) can tell this is a service issue. No one should be doing anything dramatic to their computers in response.

They know, they're just acting like they don't know. It's a p.r. trick that's going to bite them.

Dang! I was hoping my own experience might be more helpful. I've been at this for hours each day over the past several days. I'm a new subscriber to iTM, so I've not had any other issues or outages I've seen reported by others - just the infinite cycling through the iTM steps.

I did have a look at the network management policies of most of the major ISPs in the US, and all have data limitation and throttling policies that could account for terminating high bandwidth upload sessions. Whether it's ISP-related, Apple-related, or a combination of factors, what's most disappointing is Apple's abject failure to weigh in on any of the discussions in any of the forums I explored.

I'm happy the VPN strategy is working for me and sorry it is not a more reliable strategy for others. If it fails again for me, I'll be back at the tearing-my-hair-out stage; if that happens, I'll report back here. Best of luck to all of us!

This is NOT an isp issue, if throttling or your vpn seems to fix this it's coincidence. This is an intermittent problem, troubleshooting results will be confusing.

there is at least one other thread going on this topic, but I thought I would post to this one as well to make sure Apple gets the message and is aware of it. I use iTunes Match frequently and tried to use it on August 8th and for me like seemingly many other people it has been stuck on "sending info to Apple". Yesterday it briefly went a little beyond that, saying "Waiting for Apple to deliver results", but it still hung up ont that and gave me the same error message. And after that and since then it is still again just stuck on "sending info to Apple".

I am in Canada.

I dont' know if we should be reporting what kinds of machines/operating systems we are using in this thread. I did report the problem to Apple. And in case it matters, I am using iTunes version 11.0.4, Mac OSX Lion 10.7.5, and my computer is a 2011 MacBook Air.

I have been subscribed to iTunes Match since Jan 1, 2012 and haven't had this problem before. The iTunes Store is working and connecting fine, I have downloaded an album since this iTunes Match problem started and the album downloaded fine.

I hope this is fixed soon.

I'm in the US.

iTunes 11.0.4

Mac OS X Mountain Lion 10.8.4

MacBook Pro 9,2 (mid-2012)

After spending an hour on the phone with Apple yesterday, troubleshooting several things, nothing worked. Mine has been down for days. After logging out of Match, the only music I had was what was downloaded to my machine. I was finally able to log back in and see my entire library and immediately began to download every song back to my machine. Apple said my cloud database only had about 400 songs, which was impossible because I had over 1800 songs in the cloud. They couldn't figure out how I was able to stream music that they said didn't exist. I have no external drives and a look-see through my machine proved the music wasn't on my machine. I was able to download 99% of my music back to my machine overnight (took hours) and it often got stuck on several songs, causing the complete download to stop.

My connection with Match has definitely improved, but I will be cancelling the service now that I have my library back. I'm currently making a backup of my library onto an external drive. It astounded me that Apple could not see my complete library in the cloud. I knew they were there, but they swore only a fraction had actually been uploaded to the cloud. Just sharing my experience in case it happens to someone else. 🙂

randomly it worked! after 5 days down i matched. so....i guess just keep trying.

us

windows8 (never go full apple)

verizon isp

Like everyone else, I have been unable to connect since August 7. Never had a problem before. Incredible to consider that Apple hasn't been able to fix this problem after 4 days. Thankful that I back-up everything on a local hard-drive.

Well one potentially positive thing here is that, even though there is no helpful information being offered by Apple Support in this thread, someone from Apple is definitely reading it. I know this, because a moderator deleted my last post on this thread within about two minutes of me posting it. Good to know that we're not alone, eh?

Anyway, I'm not going to try to re-post my last message, even though I honestly think it was quite reasonable. I know that fighting the moderators is a battle that can only ever be lost!

Instead, I'll share my experiences here in the hope that it gives assistance to anyone else trying to use iTunes Match right now.

Like most of the others on this thread, I have been having extreme difficulty using iTunes Match for the last few days (since the evening of 8th August, UK time). Unfortunately for me, this was the time that I signed up to the service, so from my perspective it has more-or-less never been reliable.

The symptoms of my problem are identical to the symptoms that everyone else has already shared here, so I won't repeat them.

I would concur with the prevailing advice/opinion on this thread that this is most likely a problem at Apple's side. The service does occasionally work for me, without trying any of the 'work arounds', often in the morning (UK time). It seems to be much much less reliable in the evenings, which might coincide with periods of increased load on Apple's servers -- evening time in the UK is traditionally a high-load time for most internet services, as all of the US and most of Europe are likely to be active online at that time.

Personally, I would hope for this to be fixed soon, as it's very disappointing for a paid-for service to be so unreliable.

Watch how fast Apple fixes this once it hits the drudgereport

I am both relieved and annoyed. Relived it's not just me. Annoyed that I only signed up for iTunes Match yesterday (August 10th) and now discover users around the world have been having a problem since the 7th that Apple has yet to fix or even respond to. I purchased Match to have music on my new iPhone (also purchased yesterday) as well as my iPad. The Apple eccosystem isn't looking so good right now.

I just updated itunes match again today for the 6th time since 3am. Each update completed without crashing. The only problem I have had is the amount of time it now takes to complete. The last 2 times it took 2 hours but at least it did not crash. If it is working for me now I do not no why it is not working for everyone else. I will check again tomorrow to see if it still works & post my results.

Okay, don't get your hopes up, but iTunes Match has worked, so far, for me in the last 2 hours or so. That doesn't mean the problem is fixed. But the reason I'm posting is that something got me further than before.

If since August 7th you have not got past the message "Sending information to Apple" .. listen up. The same thing kept happening to me, happened every time except for once, and then I would go on to get the error message.

But just now I read back through this thread to the instructions for clearing the cache (on Page 5 of this thread - I don't know how to link to the specific post). Anyways, I tried that, following the instructions very carefully and I was able to complete the iTunes Match process.

However, what you have to do for this temporary workaround is to clear the cache before each attempt to update iTunes Match. And it doesn't take that long to do so, once you get the hang of it.

Also, please note that I think resetting Safari if you are on a Mac will accmoplish the same thing as the instructions for clearing the cache. DO NOTE that resetting Safari may mess up your Play Counts if you have not already synced with iTunes Match lately, so I wouldn't recommend doing this if Play Counts are important to you.

I'm not saying this is a solution by any means, because it has only been working for me in the last 2 hours. But, before I couldn't even get past the "Sending information to Apple" message, so I'm much more optimistic than I have been since this problem arose for me.

So all I'm really saying is this: If you haven't cleared the cache, I don't think there will be any way for you to update iTunes Match until this problem is resolved. Clearing the cache doesn't solve the problem - the servers of the service itself still have to be up and running. But what I'm thinking is that unless you clear the cache, there will be no way for you to connect to the servers when they do come online in your area, which people are reporting happens intermittently.

Hope that makes sense and hope it wasn't too repetitive. Good luck. I hope they resolve this soon.