Q: Itunes match stuck at sending information to apple

Finally synced my iPhone with iTunes on my Mac. Not a happy camper with iTunes Match at the moment.

Just adding another name to the list.....my match service has been stuck at "sending information to Apple" for several days.  The irony is my auto-renew pushed through yesterday....so I got charged for the service that's not working while it's not working.

Same issue. I actually just subscribed to iTunes Match yesterday. Guess I should have read the forums first. What is it with Apple and web services?

New development here.  I have had my iTunes running since this issue started with me this past Wednesday.  Well, I just walked into my bedroom and looked at my iTunes and realized that two albums of music that I had been trying to upload, but never could because of the issue, have been uploaded... however, there are a couple songs that still have not loaded.  I tried syncing my iTunes Match again for sh*ts and giggles and once again was met with a frozen "Sending Information to Apple" message with the inevitable "Lost Connection" error message... Kind of makes me wonder if they are working on the issue but haven't quite gotten everything down 100%

It does seem as though something is going on on Apple's side.  For the past week I've also been having major issues with iTunes Match where it will get stuck at Step 1 and sometimes eventually time out with a "Network reset" error message.  Tonight, I've actually had a couple of successful syncs, but only after multiple attempts.  The progress bar in step 1 will go about 95% of the way and then slow down to a crawl.  Restarting match will now eventually get step 1 to finish, and then the whole sync will complete.  I've tried a number of troubleshooting steps, including a complete reinstall of iTunes, and a reimport and cleanup of my library.  Nothing has helped so I am forced to come to the same conclusion that many others have...this is a problem on Apple's side that they need to fix.  I am underwhelmed by Apple's seeming inability to get Match to work consistently.

Hi guys, this has been happening to me for a few days (UK)

itunes 11, mountian lion, iMac

I did the following

in itunes stopped match

under store, turned OFF match

deauthd computer

then

authd computer

turned ON match

performed a match and it went past stage 1, A ok

good luck

up the toon!

If you read the whole thread there are lot of people who did all these operation and then itunes match worked. They helped me too!! But it's not a solution because match won't constantly work! It's just a coincidence. So as other people said post your tips only if after you use them, itunes match works lots of times!!!

Same problem here, everytime I launch iTunes I see it stuck on 'sending information to Apple'.  Seems clear the issue is on Apple's end so I'm going to sit it out and hope they solve it soon.  Tried to log a support ticket, but just got stuck in another loop of being asked for a serial number but not given any options to log anything.

Well after some 50+ mins, the iTunes Match process has worked successfully.  Changes needed are nil.

You can log a support call by following the link from Apple System Status (http://www.apple.com/support/systemstatus/).  At present Apple continues to show iTunes Match as fully working with no issues logged!

Suspect that the Apple Infrastructure is now over loaded with many repeat tries worldwide to connect - hence the frequent connection time outs.  If you happen to connect when the load allows it will work.

Suggest using your Apple Id in raising the support ticket and tracking it to resolution - would anticipate many days to resolve, simply to allow the load on the Apple Infrastructure to recover.

We know by now that it's something on Apple's side, and they're not going to aggressively tackle the issue until enough subscribers speak up. Everyone please take c0heed's advice and create a support ticket:

Go to: http://www.apple.com/support/systemstatus

Then click:

Contact Support > Get Started > Choose your Country > click on iTunes > iTunes Store > Connecting and Downloading, select topic is not listed and type iTunes Match.

>> From there, you'll be able to submit a support ticket online. The whole process only takes a couple of minutes.

I've done this twice and am waiting to hear back from Apple. I will post here if they get back to me.

They need to show this as a service outage on their services status page. Many of us have told them this. They're trying to keep their uptime numbers looking good by not showing this as a failure.

And fixing the problem would be nice.

Same problem here in Canada.  It has been over 3 days now.

This just got mine going AGAIN. I'll see for how long

Turn Match OFF

Deauth

Quit iTunes

Restart iTunes

Reauth

Turn Match ON

I barely could believe my eye but doing those steps actually worked, I am amazed.  I am like you though, I am waiting to see how long it lasts...