Q: Itunes match stuck at sending information to apple

It's started working for me, it takes ages to get passed step 1, but it seems to be working again. Lets see how long it lasts.

Fingers crossed.

mine's just completed on it's own. done nothing, just left itunes running.

I am sure hoping that this is a sign that Apple is getting their crap together and getting the service working 100%...

Well mine died again. It was at step three, and now it's back at step one again, where I'm sure it will get stuck.

Ever since a bunch of people who reused passwords got hacked Apple changed iTunes functionality to not use the Apple ID/Password stored in the system prefs and now pesters for that all the time. So now we all have to pay for other people's sins. I wish iTuns would remember the Apple ID password again.

iTunes Match is still stuck here

Yep, I'm stuck. Hey Apple? Hellllloooooooooooo. Anybody home?

Did you ?

Go to: http://www.apple.com/support/systemstatus

Then click: Contact Support > Get Started > Choose your Country > click on iTunes > iTunes Store > Connecting and Downloading, select topic is not listed and type iTunes Match.

From there, you'll be able to submit a support ticket online. The whole process only takes a couple of minutes.

I contacted apple alst week and they said tehre was an issue but it was resolved. i replied back that it's still there and def not resolved. i dleeted some songs from after it stopped uplaoding but that hasn't kicked match back in-a trick thats worked in the past.

oddly, my playlists update and upload just not new tracks.

all this for $25 a year? priceless. as least google play is still matching (oh yeah, and it's free!)

I have been up since 3 am EST & have updated itunes match 4 times today with no issues other than it takes a lot longer. I will keep tedting throughout the day. Maybe there are so many of us trying to update itunes match at the same time now that the service just can't handle it. In any case I have had no issues today other than a more than normal time to complete. I will post my findings again later in the day

Still no luck here. Uploads a few songs, gets stuck, resets, hangs at sending information to Apple, eventually returns "We could not complete your iTunes request." Ugh.

lucky you! USA here btw. (but appears global)

ps-really frustrating when apple status is all good......

http://www.apple.com/support/systemstatus/

This has occurred to me, too -- namely, perhaps after Apple's Aug. 7 system failures, the flood of iTunes Match connection attempts overloaded Apple's  iTunes Match servers.

In other words, might it be possible that Apple's servers are working just fine, but that there are just too many users attempting to connect at the same time? This would account for the fact that we're all able to connect every now and then (a few times per day). Also the timeline makes sense (i.e., service outages on Aug. 7 cause a perpetual "traffic jam").

This is all just speculation. Regardless, the problem is clearly on Apple's end, and it would be nice if people would stop posting "solutions" before determining whether their successful connection attempt was a fluke -- we're all having fluke successes.

It's even more annoying that when you call up, they have you go through some b.s. troubleshooting, then put you on hold a bunch of times, then they finally admit to the outage.

I've sent in a fault complaint and demanded a pro-rata refund for the lack of service!

I've been struggling with this issue for several days: searching forums, reading articles, checking system status, cleaning my Mac, shutting down apps, twiddling with Terminal, deleting files and folders, restarting iTunes, toggling Match, and more. Nothing worked UNTIL yesterday, when I found an obscure post from someone else who solved the problem by using an app called Entonnoir (free) to throttle their upload speed. For them, it worked because their ISP was terminating their upload sessions (step 3 in the iTunes Match process), which restarted the Match process at step 1.

Universally, most ISPs, it turns out, watch for high-bandwidth uploads and terminate them indiscriminately, because they don't want to be liable for the uploading of copyrighted content through torrents or other schemes. Thus, when they get the signal that there is a big lengthy upload coming from one of their client IPs, they kill it. iTunes Match then faithfully restarts, treating the termination as an error.

In my case, throttling worked BUT was dreadfully slow - only about 1 song per hour (throttled at 200kbs). So I tried another approach this morning: I'm uploading through my VPN service. After 3 hours, it's still working flawlessly, uploading around 100 songs per hour.

IF you try using a VPN service (there are some available online), be sure it handles traffic from all ports, and is not just dedicated to HTTP/HTTPS ports.

Apple is far from perfect, and the same can be said of iTunes Match; however, I believe this problem is the ISP's.

For background, I'm in the US and my ISP is Comcast (digital cable services provider). Hope this helps...