Q: Itunes match stuck at sending information to apple

If I turn off iTunes Match and restart it again, sometimes it works pretty fast, but this steps are annoying (same procedure every single time I add new music) and this solution definitly doesn't always work.

If iTunes automatically updates itself or I choose "Add to iCloud" for the contextual menu, there's 100% probability it will never finish his job!

It's ridiculous for a € 25 service! Other free iCloud features are working perfectly, so I can't understand why Apple can ignore this problem for such a long time.

I just renewed my subscription, because I like this service on my iPhone, and Goole's app isn't well integrated like iTunes. But Apple, fix this please!!!

In the meantime, I have come to rely on Match and now it doesn't work.  This is what I do to get around it.

1.  When I get a new CD, I still add the CD to iTunes.

2.  Then I turn match off on everything and restart everything.

3.  With Match off in iTunes, I manually copy the new CD to the devices I want it on, my phone and iPad.

4.  Then I turn Match back on everywhere.  It works for most of my library on the iPhone.

5.  Of course, since I'm in this discussion, you all know Match just starts playinbg with itself again on my Mac.

There is a reason for going through all this.  I will know as soon as Apple fixes Match if I keep trying to get through it on my Mac.  It's too good an idea for Apple to not fix it someday.

I sure miss Steve Jobs ...

I'm having the same problem...very frustrating!!!!

Oh boy...here we go again.  Match had been working OK for me for a while...until I added some music to my library and Match started hanging again at the "Sending to Apple" step.  This is what fixed it for me this time...YMMV. 

1.  Turn off Match on the offending computer.

2.  Log out of iTunes store on the offending computer.

3.  Shut down iTunes

4.  Restart iTunes

5.  Log back in.

6.  Turn on Match again.

I tried this and it went completely and successfully through the entire process very quickly...for the time being anyways.  This is not the first, nor, I suspect, the last time that Match will go wonky on me again.  Not pleased for a pay service.

Well, I have some movement this evening.

I had to restart my computer because of a drive that wouldn't mount. When iTunes restarted, it was stuck on "sending information to Apple" for about an hour but has now progressed to "matching your music." It has only managed to check one song in the last 45 minutes, but that's one more than it was able to check after running all last night.

I have had to walk away from the computer. I am not impressed with itunes or itunes match at the moment. If I have to go another frustrating 2-3 days,I want my money back. I'll just go back to my ipod classic, no wifi but unfettered access to my own music. What a joke!

I have been stuck at several different stages of the match process. I have now:-

• turned off ITM
• logged out out ITS
• shutdown IT
• launched IT
• logged back in to ITS
• restarted ITM

Will report back shortly if I have success with this process.

I have done this today. It is now hung on "Matching your music with songs on the iTunes Store", has been stuck here for 2 hours. Not happy raised this with Apple again... not heard from them.... again....

I am also stuck at "Matching your songs with songs in the itunes store" 

Is there any point in contacting apple about this issue.

Short of uninstalling and reinstalling Itunes.  I think we may to wait it out.

I have a secondry backup of my music on another cloud service and this is something you may want to consider.

I sure hope you have success, I refuse to turn the computer on today so it  can ruin another day, Thanks Apple! I hate iTunes even more than I ever have with it's " you're not authorized to play" crap and it's sneaky way of filing songs on my pod i.e F54 and inability to transfer songs from one library to another.  Umm is there any other cloud services that offer this?

Amazon and Google play and they CARE about their customers! Apple MUST send everyone a full refund at the very least for this shambles - they put greed before customers

I contacted apple, they sent me the same lame solution, turn it off and on again! What a joke!

I called Apple and they told me that we have to call and complain, otherwise, they will never know there's a problem. I think iTunes Match would be great if it worked, but at this point I'm pretty sure I'm losing my time trying to fix something that doesn't work. If this doesn't get better soon I'm unsubscribing...

Already done it  over a week ago so they are talking **** mate - basically they have no IDEA how to fix the problem and frankly they don;t give a F*** I have demanded my money back but was told to ring to get it fixed!! What an absolute farce and shambles.....

Amazon has a killer deal 250,000 songs to the cloud for $24.99 / year!!! As soon as I get my refund for this POS, i am gone! They aren't going to fix it because it's just not that high of a priority, they really don't make that much money on the iTunes Match. AMAZON! AMAZON! Yay Amazon Saves the day again!