Scottyboy99

Q: Itunes match stuck at sending information to apple

Anyone else having issues tonight? Once a week the iTunes match seems to auto run the info gathering and send to apple. Normally it works fine although can be a but slow to get a response from apple sometimes. Tonight it just won't go past 'sending information to apple'. Each time I start iTunes it gathers the info to try again. Anyone else getting similar? My library has not changed in weeks so it can't be anything like that. I guess server issues at apples end?

 

Cheers

Wayne

Posted on Aug 7, 2013 2:12 PM

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Q: Itunes match stuck at sending information to apple

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  • by JDHaviland,

    JDHaviland JDHaviland May 11, 2014 2:37 PM in response to kenjijing
    Level 1 (14 points)
    May 11, 2014 2:37 PM in response to kenjijing

    Nope. No luck. This time I got the message that the app is not available outside the US. I guess I'm out of luck here in Canada.

  • by kenjijing,

    kenjijing kenjijing May 11, 2014 3:39 PM in response to JDHaviland
    Level 1 (5 points)
    May 11, 2014 3:39 PM in response to JDHaviland

    Oh Nooooo, So sorry to hear that, perhaps there is another service such as Spotify? I don't have alot of faith in the restoration of the iTunes Match service, so good luck

  • by StumpyBloke,

    StumpyBloke StumpyBloke May 11, 2014 3:41 PM in response to JDHaviland
    Level 1 (9 points)
    Mac OS X
    May 11, 2014 3:41 PM in response to JDHaviland

    The Amazon app is available in the UK.  Am surprised you can't get it in Canada though.  I bet Amazon will sort it sooner rather than later though.

  • by JDHaviland,

    JDHaviland JDHaviland May 11, 2014 4:07 PM in response to StumpyBloke
    Level 1 (14 points)
    May 11, 2014 4:07 PM in response to StumpyBloke

    I am only slightly surprised. Can't buy mp3 files from Amazon in Canada, due to some ridiculous licensing issue, even though you can buy the exact same tunes from iTunes' Canadian store. I'm guessing that since you can't buy the music from them in Canada they chose not to sell us the app.

     

    I will have to get on their case about it.

     

    As for Apple, I had thought of getting myself an iPhone sometime, but I think I may go Samsung instead, if this is Apple's attitude toward customers.

  • by ThomRyan78,

    ThomRyan78 ThomRyan78 May 11, 2014 4:39 PM in response to JDHaviland
    Level 1 (0 points)
    May 11, 2014 4:39 PM in response to JDHaviland

    When you are adding music and iTunes Match starts to contact able by it self just cancelled it and then update it with the button, I have had no addition problems doing it that way it always works, the key thing to remember is not to allow it to update on its own

  • by ThomRyan78,

    ThomRyan78 ThomRyan78 May 11, 2014 4:42 PM in response to Scottyboy99
    Level 1 (0 points)
    May 11, 2014 4:42 PM in response to Scottyboy99

    All you have to do is cancell it whenever it try's to update on its own. After you cancell it just go to store and hit update iTunes Match.  And also if you are adding a lot of music update it after a few CDs otherwise it takes longer, but by doing it this way I was able to add over 100 CDs and it worked perfectly.  The key is to remember that when it try's to update itself you must stop it and then update it by going to store and choose update iTunes match

  • by JDHaviland,

    JDHaviland JDHaviland May 13, 2014 6:48 AM in response to ThomRyan78
    Level 1 (14 points)
    May 13, 2014 6:48 AM in response to ThomRyan78

    Sounded like a good idea, but that doesn't work either. After several minutes of talking back and forth, it "completes" its process, but the iCloud Status on EVERYTHING is now "Waiting" and nothing happens.

  • by UGOmuc,

    UGOmuc UGOmuc May 14, 2014 2:41 AM in response to Scottyboy99
    Level 1 (0 points)
    May 14, 2014 2:41 AM in response to Scottyboy99

    Wahnsinn... habe das Problem seit ca 1 Woche.

    Hotline seit 1 Stunde am Telefon.

    Letzter Satz der Hotline war, dann können wir Ihnen nicht helfen. Haben Sie sonst noch etwas ?

    So schlecht...

    Ein Tip der Support Hotline, AV Scanner deinstallieren, Firewall aus... anderes Netzwerk nehmen.

    Das ist der grüße Mist den ich jemals gehört habe..

    So ein Megaschlechtes Bild für diese Support Hotline.

    Gut dann fange ich mit den Tests unter Android an.

    ciao

  • by David Jackson12,

    David Jackson12 David Jackson12 May 14, 2014 2:43 AM in response to Scottyboy99
    Level 1 (5 points)
    May 14, 2014 2:43 AM in response to Scottyboy99

    Just jumping in here.

     

    iTunes match has some serious syncing issues, I know Apple are aware of this and have been for a long time, any sign of a fix or if not a refund for users as the is not of the standard we expect from Apple?

  • by kenjijing,

    kenjijing kenjijing May 14, 2014 3:13 AM in response to ThomRyan78
    Level 1 (5 points)
    May 14, 2014 3:13 AM in response to ThomRyan78

    100 Cds? That really isnt that many, so not too surprising you could get it to work by turning it off and on. What would you recommend for 15,000 songs?  Many have tried that exact same technique to no avail. Some have had to re"do" their entire database to Apple's standards, to get it to work.

    iTunes Match will continue to suck because it just isn't a money maker for Apple. Be careful you don't lose any of your songs.

    I feel badly for people on here that all they want to do is listen to music and paid money to be able to do so. A seemingly simple process in theory, offered by a ?reputable company, but grossly flawed and in need of repair. Now stuck in limbo waiting, sending, delivering or receiving for hours on end, it's very unfortunate! This certainly is Not the standard expected and is a sign of the future I'm afraid.

    Bigger is better, Amazon is surpassing most everyone on many digital fronts. I advise you, if available to try 250,000 songs for the same price and function and to all of U, Good Luck!

  • by cjw2707,

    cjw2707 cjw2707 May 14, 2014 3:20 PM in response to David Jackson12
    Level 1 (0 points)
    May 14, 2014 3:20 PM in response to David Jackson12

    I feel your pain - I am simply trying to update my cloud music and it's doing my napper in!

     

    Wouldn't mind if I didn't have to pay for the service but this is a joke....

  • by Tgara,

    Tgara Tgara May 15, 2014 1:03 PM in response to Scottyboy99
    Level 4 (3,556 points)
    May 15, 2014 1:03 PM in response to Scottyboy99

    OSX 10.9.3 is now out and it includes a new version of iTunes, 11.2.  Has anybody installed this yet, and if so, does it fix the iTunes Match syncing problem?

  • by ernie goldstein,

    ernie goldstein ernie goldstein May 15, 2014 1:10 PM in response to Tgara
    Level 1 (84 points)
    iTunes
    May 15, 2014 1:10 PM in response to Tgara

    The iTunes update also addresses an issue where iTunes might become unresponsive when updating recommended songs through Genius. It also is said to improve overall performance and stability,

  • by StumpyBloke,

    StumpyBloke StumpyBloke May 15, 2014 1:52 PM in response to Tgara
    Level 1 (9 points)
    Mac OS X
    May 15, 2014 1:52 PM in response to Tgara

    Tgara asks: Does it fix the iTunes sync problem??  Does it £@&$!!!  Absolute crap!

  • by simlid,

    simlid simlid May 15, 2014 3:32 PM in response to StumpyBloke
    Level 1 (15 points)
    Desktops
    May 15, 2014 3:32 PM in response to StumpyBloke

    Yep no fix at all, same frustrating turn off and turn on again user fix !

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