MacBook Pro crashing

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Myron86 Author

Level 1

0 points

MacBook Pro crashing

MacBook Pro keeps crashing...

Interval Since Last Panic Report: 159175 sec

Panics Since Last Report: 7

Anonymous UUID: 3585F0A3-A7DB-40C4-805F-FF5B901471A8

Wed Aug 7 16:38:40 2013

panic(cpu 2 caller 0x8374cc9b): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0xa6462000 0x0a5480a2, D0, P2/4

Backtrace (CPU 2), Frame : Return Address (4 potential args on stack)

0x7aa917e8 : 0x21b837 (0x5dd7fc 0x7aa9181c 0x223ce1 0x0)

0x7aa91838 : 0x8374cc9b (0x8396228c 0x839d2800 0x83970e60 0x0)

0x7aa918d8 : 0x83867608 (0xd571004 0xc31b004 0x100 0x28)

0x7aa91928 : 0x8385e601 (0xc31b004 0x100 0x7aa91958 0x8373c778)

0x7aa91958 : 0x83f819a6 (0xc31b004 0x100 0x438004ee 0x107f74c4)

0x7aa91a98 : 0x838862b5 (0xc31b004 0xc5d9004 0x0 0x0)

0x7aa91ad8 : 0x83755e7c (0xc31b004 0xc5d9004 0x0 0x0)

0x7aa91b78 : 0x8375255b (0x0 0x9 0x0 0x0)

0x7aa91d28 : 0x83753af9 (0x0 0x600d600d 0x704a 0x7aa91d58)

0x7aa91df8 : 0x82d733c2 (0x7aa91e60 0x7aa921e0 0x98 0x820004)

0x7aa91f18 : 0x82d737a6 (0xe399404 0xbfd4804 0x6c0a6ed8 0x28)

0x

Model: MacBookPro6,2, BootROM MBP61.0057.B0C, 2 processors, Intel Core i7, 2.66 GHz, 8 GB, SMC 1.58f17

Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB

Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB

Memory Module: global_name

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.42.4)

Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial ports

Network Service: AirPort, AirPort, en1

Serial ATA Device: Hitachi HTS545050B9SA02, 465.76 GB

Serial ATA Device: MATSHITADVD-R UJ-898

USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2

USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0608, 0xfa140000 / 6

USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0xfa120000 / 5

USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4

USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8218, 0xfa113000 / 8

USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0xfa130000 / 3

USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2

USB Device: Kensington Slimblade Trackball, 0x047d (Kensington), 0x2041, 0xfd130000 / 5

USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000 / 4

USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0xfd110000 / 3

FireWire Device: My Passport 071D, WD, Up to 800 Mb/sec

MacBook Pro, Mac OS X (10.6.8)

Posted on Aug 7, 2013 2:47 PM

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Answer 1

Best reply

Linc Davis

Level 10

209,541 points

Aug 7, 2013 5:54 PM in response to Myron86

You have the MacBookPro6,2, the Edsel of Macs. It may be covered by this program:

MacBook Pro (15-inch, Mid 2010): Intermittent black screen or loss of video

Make a "Genius" appointment at an Apple Store to have the machine tested. The routine hardware diagnostics used by service providers may not detect the fault. There is a specific test for this issue.

Print the first page of the panic report, and the support page linked above, and bring them with you.

Note that the replacement program only applies within three years of purchase. If you wait beyond that date, Apple may refuse the service. In that case, you'll be quoted a price of about $300 (in the U.S.) for a depot repair.

Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

*An SSD doesn't need to be zeroed.

You may be able to stop the panics by disabling automatic graphics switching in the Energy Saver preference pane, but that's not a solution.

Most likely, the logic board will be replaced. Sometimes the replacement part is also defective, so be prepared for that possibility.

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Answer 2

Myron86 Author

Level 1

0 points

Aug 9, 2013 10:31 AM in response to Linc Davis

Thanks a bunch for the response. Took it to the Mac store and the hardware tests don't reveal an issue. The guy said it's probably the logic board. It appears the panic is occurring during a graphics change. It happens during the use of any program. I'll try the work around to see if it helps, but I'll send it in soon. I have work that needs to be done ASAP! Oh well! Thanks again!!

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