blueheadmatt2

Q: i cant pay for an in app purchase,

i keep getting a msg. Your purchase could not be completed. for assistance, contact itunes support at www.apple.com/support/itunes/www. and thats all i get

iPhone 4S, iOS 6.1.3

Posted on Aug 7, 2013 5:16 PM

Close

Q: i cant pay for an in app purchase,

  • All replies
  • Helpful answers

  • by matt00,

    matt00 Aug 10, 2013 6:11 AM in response to blueheadmatt2
    Level 5 (4,015 points)
    Aug 10, 2013 6:11 AM in response to blueheadmatt2

    Hello blueheadmatt2,

     

     

    Thanks for the question, and welcome to Apple Support Communities.

     

    I understand you are having issues making a purchase with your account. In my experience, this usually occurs due to two common reasons (though there may be more):

     

    If your account information does not match your credit card, you may get a message stating "The credit card was declined."

     

    To expand on the above, your billing name or address may not match the address listed on your credit card statement. Any discrepancy in punctuation, abbreviation, or capitalization can cause errors, which might prevent you from purchasing from the iTunes Store. If you moved, or if your zip code changed recently, ask your credit card company to make sure their records are up to date and match exactly what you are entering as your billing information.

    The iTunes Store will place a minimal authorization hold on your credit card each time that you update your account information (equal to around 1 USD). The authorization hold is not a charge. The authorization hold is placed on your credit card to make sure that the information provided matches the information on file with your financial institution. The authorization hold will not be displayed in your iTunes Store purchase history.

     

    If there are insufficient funds in the account to cover the authorization hold or the purchase, you may experience issues with payment information.

     

    For more information, see the following helpful resources:

     

    iTunes Store: How iTunes Store purchases are billed

    http://support.apple.com/kb/HT5582

     

    iTunes Store: Changing account information

    http://support.apple.com/kb/HT1918

     

    iTunes Store: My credit card's security code or zip code does not match my bank's records

    http://support.apple.com/kb/TS1646

     

     

    Thanks,

     

    Matt M.


  • by KLGO,

    KLGO KLGO Aug 15, 2013 11:15 AM in response to matt00
    Level 1 (0 points)
    Aug 15, 2013 11:15 AM in response to matt00

    Good Afternoon Matt,

     

    I am also experiencing this problem and went so far as to call my Bank's Credit Card Division to find out why this was happening.  The information I have inputted matches what they have on file and I have tried to verify this 3 times with the app store online.  Each time I have been charged US$1.00 to verify.  That debit transaction went through 3 times today as I tried to verify with the app store.  What is ironic is that I am trying to verify for a purchase of US$2.99 and being charged US$3.00 to try and put through my purchase of US$2.99. 

     

    Are you experiencing technical difficulties on your end with your servers?  If not, would you be so kind as to explain to me why this is happening when my Bank has told me that they have verified my information 3 times now.

     

    I would appreciate your kind assistance in this matter.

     

    Kind Regards,

     

    Kristian