Buying a custom-configured macbook: bad idea?

I had my heart set on buying a 2.0 ghz blackbook customized to 2 GB ram and 100 gb SATA hard drive from the apple online store. But while browsing through some threads, I've noticed that some users have indicated that custom orders should not be purchased. What are the reasons for this? And why would apple refuse to provide refunds for custom purchases? Shouldn't a product with a heavy price premium have the right to amenities. And I would also like to know how long it would take for my custom order to arrive. Would it be delayed?

I would upgrade myself though I'm afraid that it will void my warranty or whatnot. I plan on purchasing applecare so doing something that puts me at risk of wasting the additional service is not on my agenda. I am entering college this fall and I need a computer that will last me 4 years. The 512 mb on the stock build is much too low for my needs but I'm concerned over the warnings that have been made by other users. Having had no previous mac experience, I would appreciate it if further information is shared. If it doesn't work out, I may have to look further into the pc market. Thanks in advance.

Posted on Jun 14, 2006 8:25 PM

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10 replies

Jun 14, 2006 8:38 PM in response to gummi

Welcome to the Apple Discussions!

Bear in mind, the Apple Discussions is specifically for people who are having problems. You're not going to see hardly anyone here posting that they don't have any problems. That's the point of the Discussions. There certainly have been thousands of folks already who are NOT having problems.

You're free to read Apple's Sales Policies here:

http://store.apple.com/Catalog/US/Images/salespolicies.html

Note, it says:

Please note that Apple does not permit the return of or offer refunds for the following products:
1. Product that is custom configured to your specifications...


So, you cannot return a custom built MacBook (or any Mac) for a full refund. However, if there is something wrong with your MacBook (or any Mac), Apple will fix it.

Custom configurations are made at the factory as your MacBook goes down the assembly line. It truly is configured just for you. These custom-configured models go through some extra testing on their way out of the factory, so it will add a slight delay to your order. Since we have absolutely no idea where on Earth you are, we can't shop the online Apple store of your country and see what the estimated ship date is for you. You can do that yourself pretty easily. If you shop the US store, it says a black MacBook with 2GB RAM and a 100GB drive will ship in 1-3 business days.

Because Apple considers the part user-installable, you can install RAM or a new hard drive in a MacBook yourself without voiding the warranty:

http://docs.info.apple.com/article.html?artnum=25097

However, if you do break or damage something while doing the installation, the repair will not be covered by the warranty.

-Doug

Jun 14, 2006 8:38 PM in response to gummi

Hey. Firstly, Apple does grant refunds for the return of BTO units. Yes, it says in the return policy that they will in no circumstances permit the return of blah, blah, blah but if you are persistent enough you will get a refund believe me, I know. Remember, you have the power of being the customer.

Second, it is easy to upgrade RAM and the HD yourself, and not to mention much, much cheaper. And YOU WILL NOT void your warranty unless you screw something up in the upgrade process. Look at this video and see for yourself how easy it is:

http://youtube.com/watch?v=8c6ckjy-gdY

Jun 15, 2006 4:55 AM in response to gummi

I suggest you don't buy the memory from the Applestore - you can get it much cheaper somewhere else... if you use ramseeker.com you can find places where a 2gb ram kit for the macbook is sold at less than $180 today.

Also, if I were you I'd buy the standard black macbook and then
I'd put in a larger 7200rpm hard drive, which is faster than the 5400rpm offered by Apple.

just my $0.02, of course 🙂

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Buying a custom-configured macbook: bad idea?

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