TidalWavesLion
Level 1 (4 points)
iTunes

Q: Constantly restoring iPod due to a missing sync file

iPod model: Ipod Nano (3rd Gen)

softwear Version: 1.3.3 (current)

Format: Windows

Capacity: 8 GB

itunes Version: 11.0.4.4

 

For the past few days I've been having a very annoying issue. Whenever I plug in my iPod It tells me that it's unable to sync to itunes because my iPod is missing the sync files. I find that odd. This is the first time in the 6 years -almost 7- that I've owned this device, that I've experienced this problem. Restarting the computer, unplugging and replugging the iPod back into the computer and trying a different computer all produces the same error.

 

Here's what happens.

 

-Plug iPod in

-Itunes starts syncing my iPod.

-itunes gives me an error saying my ipod can't be synced because if missing a file needed to sync my ipod to itunes.

-iPod is disconnected from iTunes -by itunes- yet my computer can still detect it as a removeable device 95% of the time.

 

I don't understand why It's doing this. I always disconnect my ipod from a computer once it's finished syncing -once both itunes and the ipod both say it's finished- by selecting the option on itunes and by selecting the safely remove hardware option in the taskbar.

 

In order to restore my iPod, i have to click the ipod button when it pops up in itunes and hit restore before thhe error message comes up. It's a pain in the but that i have to do this every time i connect it to my computer. Is there any long term solutions for this?

iPod nano, Windows 7, missing sync file

Posted on Aug 7, 2013 8:22 PM

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TidalWavesLion

Q: Constantly restoring iPod due to a missing sync file

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  • Helpful answers

  • by matt00,

    matt00 Aug 10, 2013 6:53 AM in response to TidalWavesLion
    Level 5 (4,015 points)
    Aug 10, 2013 6:53 AM in response to TidalWavesLion

    Hey TidalWavesLion,

     

     

    Thanks for the question, and welcome to Apple Support Communities.

     

    This error usually relates to a missing file for photo syncing. A good troubleshooting step would be to restore the iPod, then try to sync each type of media at a time (i.e. sync music only, then sync photos only, etc). This will help us isolate the issue.

     

    iTunes: Unable to sync photos

    http://support.apple.com/kb/TS3697

     

    Symptoms

     

    In certain situations, iTunes may display an alert or may be unable to sync photos to an iPod or iOS device. Examples include:

     

    […]

     

    - This error appears: "The iPhone/iPod touch '[device name]' cannot be synced. The required file cannot be found."

     

    This article outlines steps to resolve these issues...

     

    Thanks,

     

    Matt M.

  • by TidalWavesLion,

    TidalWavesLion TidalWavesLion Aug 10, 2013 3:32 PM in response to matt00
    Level 1 (4 points)
    iTunes
    Aug 10, 2013 3:32 PM in response to matt00

    The only files on the ipod are music files. Sorry I should have mentioned that in my original post.

  • by matt00,

    matt00 Aug 13, 2013 12:52 PM in response to TidalWavesLion
    Level 5 (4,015 points)
    Aug 13, 2013 12:52 PM in response to TidalWavesLion

    Hello TidalWavesLion,

     

    Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://expresslane.apple.com/GetproductgroupList.action

     

    - Matt M.

  • by TidalWavesLion,

    TidalWavesLion TidalWavesLion Aug 13, 2013 5:24 PM in response to matt00
    Level 1 (4 points)
    iTunes
    Aug 13, 2013 5:24 PM in response to matt00

    there is no information on that source relating to my problem.

     

    I have spoken to apple care and they thingk thatitunes is far to advanced now for my 3rd gen nano to handle. It's also been brought to my attention that repairing my ipod nano would cost me a lot of money.

     

    thanks for not helping. I got better help from local stores and the actual apple care themselves.

     

    I'll be getting a new ipod touch in the future.