HT5569: iOS: Connecting to Wi-Fi

Learn about iOS: Connecting to Wi-Fi
Janet4089
Level 1 (0 points)

Q: How do I reset a used iphone4?

Just bought a used iphone 4 and after completely resetting it, a phone number/service has started showing up. (ex. safari works, texts are sending, calls can be made, etc.) it is not set up with my account yet, so i'm wondering as to why it's activated. how do i erase the number and service from it?

iPhone 4, iOS 4.2

Posted on Aug 7, 2013 8:46 PM

Close
Janet4089

Q: How do I reset a used iphone4?

  • All replies
  • Helpful answers

  • by sterling r,

    sterling r sterling r Aug 10, 2013 7:02 AM in response to Janet4089
    Community Specialists
    Aug 10, 2013 7:02 AM in response to Janet4089

    Hello Janet4089,

     

    Thank you for using Apple Support Communities

    The service is activated by a carrier, so to stop or prevent cellular service until you are ready to set it up, you can remove the SIM card.

     

    iPhone 4 (GSM model)
    iPhone 4S    		HT5163-iphone_4--001-en.png

     

    From: iPhone and iPad: How to remove the SIM card

              http://support.apple.com/kb/HT5163

     

    Keep the card until you are ready to work with your carrier to get the phone activated.

     

    Regards,

    Sterling

  • by Libby101a,

    Libby101a Libby101a Aug 10, 2013 7:11 AM in response to Janet4089
    Level 2 (265 points)
    Aug 10, 2013 7:11 AM in response to Janet4089

    It sounds like you have the old iphone owner's sim card in your phone! You need to get a new sim card. This would stop service and start yours when you activate it.