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User profile for user: harrrob
harrrob Author
User level: Level 1
0 points

Safari - Server not responding

I am unable to open a page, to chain reaction cycles eversince it went down for repairs, however i know that it works as i have tried on many other computers and that is all fine. When I try to load it i get the message "the server where the page is located isnt responding." Anyone know how to fix this?

MacBook Pro, OS X Mountain Lion (10.8.4)

Posted on Aug 8, 2013 12:55 AM

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13 replies
User profile for user: Carolyn Samit
Carolyn Samit
User level: Level 10
165,615 points

Aug 8, 2013 2:11 AM in response to harrrob

It's working for me just fine ...



Try restarting your Mac and try again.



If that doesn't help, with Safari open, from the menu bar click Safari > Preferences then select the Privacy tab.


Click Details then type chainreactioncycles.com into the search field. Then select that cookie and click Done.


Now empty the Safari cache. Press Command + Option + E on your keyboard.



Quit and relaunch Safari then try opening that site.

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User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,547 points

Aug 8, 2013 8:26 PM in response to harrrob

Double-click the line of text below on this page to select it, then copy it to the Clipboard (command-C):


www.chainreactioncycles.com


Launch the Network Utility application in any of the following ways:


☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)


☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.


☞ Open LaunchPad. Click Utilities, then Network Utility in the icon grid.


Step 1


Select the Lookup tab and paste into the address field (command-V). Press return. Post the output that appears below – the text, please, not a screenshot.


Step 2


Select the Ping tab and do the same. Please enter the same input as you did in Step 1. Don't use the output of Step 1 as input to Step 2.

Important Note


Some web browsers and mail clients will automatically convert a domain name such as "www.example.com" to a clickable URL, such as http://www.example.com. That will interfere with the test. If necessary, edit the input in the Network Utility window to remove any added characters.

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User profile for user: harrrob
harrrob Author
User level: Level 1
0 points

Aug 9, 2013 6:41 AM in response to Linc Davis

This was step one result:

Lookup has started…


Trying "www.chainreactioncycles.com"

;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 45706

;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 0


;; QUESTION SECTION:

;www.chainreactioncycles.com. IN ANY


;; ANSWER SECTION:

www.chainreactioncycles.com. 60 IN A 5.153.14.2


Received 61 bytes from 192.168.1.254#53 in 149 ms


Step 2 was:

Ping has started…


ping: sendto: No route to host

ping: sendto: Host is down

ping: sendto: Host is down

ping: sendto: Host is down

ping: sendto: Host is down

PING www.chainreactioncycles.com (5.153.14.2): 56 data bytes

Request timeout for icmp_seq 0

Request timeout for icmp_seq 1

Request timeout for icmp_seq 2

Request timeout for icmp_seq 3

Request timeout for icmp_seq 4

Request timeout for icmp_seq 5

Request timeout for icmp_seq 6

Request timeout for icmp_seq 7

Request timeout for icmp_seq 8


--- www.chainreactioncycles.com ping statistics ---

10 packets transmitted, 0 packets received, 100.0% packet loss

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User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,547 points

Aug 9, 2013 8:07 AM in response to harrrob

Restart your router and broadband device, if different. If there's no change, continue.


This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, or by corruption of certain system caches.


Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.

Safe mode is much slower to boot and run than normal, and some things won’t work at all, including sound output and Wi-Fi on certain iMacs. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.


Test while in safe mode. Same problem?


After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.
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User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,547 points

Aug 12, 2013 10:43 AM in response to harrrob

Please read this whole message before doing anything.

This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The following procedure will help identify which such modifications you've installed. Don’t be alarmed by the complexity of these instructions — they’re easy to carry out and won’t change anything on your Mac.


These steps are to be taken while booted in “normal” mode, not in safe mode. If you’re now running in safe mode, reboot as usual before continuing.


Below are instructions to enter some UNIX shell commands. The commands are harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of the procedure suggested here, search this site for other discussions in which it’s been followed without any report of ill effects.


Some of the commands will line-wrap or scroll in your browser, but each one is really just a single line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then copy it. The headings “Step 1” and so on are not part of the commands.


Note: If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. The other steps should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.


Launch the Terminal application in any of the following ways:


☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)


☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.


☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.


When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.


Step 1


Triple-click the line of text below on this page to select it:

kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}' | open -f -a TextEdit

Copy the selected text to the Clipboard by pressing the key combination command-C. Then click anywhere in the Terminal window and paste (command-V). A TextEdit window will open with the output of the command. If the command produced no output, the window will be empty. Post the contents of the TextEdit window (not the Terminal window), if any — the text, please, not a screenshot. You can then close the TextEdit window. The title of the window doesn't matter, and you don't need to post that. No typing is involved in this step.

Step 2


Repeat with this line:

{ sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh)|org\.(amav|apac|cups|isc|ntp|postf|x)/{print $3}'; echo; sudo defaults read com.apple.loginwindow LoginHook; echo; sudo crontab -l; } 2> /dev/null | open -f -a TextEdit

This time you'll be prompted for your login password, which you do have to type. Nothing will be displayed when you type it. Type it carefully and then press return. You may get a one-time warning to be careful. Heed that warning, but don't post it. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.


Note: If you don’t have a login password, you’ll need to set one before taking this step. If that’s not possible, skip to the next step.


Step 3

{ launchctl list | sed 1d | awk '!/0x|com\.apple|org\.(x|openbsd)/{print $3}'; echo; crontab -l 2> /dev/null; } | open -f -a TextEdit

Step 4

ls -A /e*/{cr,la,mach}* {,/}L*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta}* L*/Fonts .la* 2> /dev/null | open -f -a TextEdit

Important: If you formerly synchronized with a MobileMe account, your me.com email address may appear in the output of the above command. If so, anonymize it before posting.


Step 5

osascript -e 'tell application "System Events" to get name of every login item' | open -f -a TextEdit

Remember, steps 1-5 are all copy-and-paste — no typing, except your password. Also remember to post the output.


You can then quit Terminal.

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User profile for user: harrrob
harrrob Author
User level: Level 1
0 points

Aug 12, 2013 11:02 AM in response to Linc Davis

Thank you for your help.

I have now resolved my issue.

I went into all my things that booted on startup, most of these where adobe and java. I deleted all of these adobe/java files from Login Items, Startup Items, Launch Agents, and Launch Daemons. After doing this I rebooted my computer, and all the sites i coud not load, loaded.

I am not sure why this worked but it worked for me.

And hopefully this helps someone else!!

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Safari - Server not responding

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