1 Reply Latest reply: Aug 8, 2013 8:24 PM by Linc Davis
bm93jaz Level 1 Level 1 (0 points)

HELP PLEASE!!! I'm having this message on my macbook pro 15, 8 Gb ram, 1T HDD, intel i7 2.66ghz

 

 

 

Interval Since Last Panic Report:  24194 sec

Panics Since Last Report:          1

Anonymous UUID:                    22EFFA86-8018-473F-A807-F5220883931C

 

Thu Aug  8 02:14:24 2013

panic(cpu 3 caller 0xffffff8008ca2448): "pmap_pv_remove(0xffffff80092bdb70,0xffffff811e949000,0x38f3b, 0x38f3b262, 0xfffffe9af0a11a48): empty hash"@/SourceCache/xnu/xnu-2050.7.9/osfmk/i386/pmap_internal.h:807

Backtrace (CPU 3), Frame : Return Address

0xffffff80f165b950 : 0xffffff8008c1d5f6

0xffffff80f165b9c0 : 0xffffff8008ca2448

0xffffff80f165ba80 : 0xffffff8008ca2b25

0xffffff80f165bad0 : 0xffffff8008c669bc

0xffffff80f165bbc0 : 0xffffff8008c6a890

0xffffff80f165bbf0 : 0xffffff8008c82d07

0xffffff80f165bc30 : 0xffffff8008d28928

0xffffff80f165bd20 : 0xffffff8008efad7f

0xffffff80f165bdb0 : 0xffffff8008d11cfd

0xffffff80f165be00 : 0xffffff8008d07e49

0xffffff80f165be50 : 0xffffff8008f76a5e

0xffffff80f165bef0 : 0xffffff8008f76882

0xffffff80f165bf50 : 0xffffff8008fe17da

0xffffff80f165bfb0 : 0xffffff8008ccecf3

 

BSD process name corresponding to current thread: coreservicesd

 

Mac OS version:

12A269

 

Kernel version:

Darwin Kernel Version 12.0.0: Sun Jun 24 23:00:16 PDT 2012; root:xnu-2050.7.9~1/RELEASE_X86_64

Kernel UUID: 8D5F8EF3-9D12-384B-8070-EF2A49C45D24

Kernel slide:     0x0000000008a00000

Kernel text base: 0xffffff8008c00000

System model name: MacBookPro6,2 (Mac-F22586C8)

 

System uptime in nanoseconds: 33425535008

last loaded kext at 31876873264: com.apple.driver.AudioAUUC     1.60 (addr 0xffffff7f8a607000, size 32768)

loaded kexts:

com.apple.driver.AudioAUUC     1.60

com.apple.iokit.IOBluetoothSerialManager     4.0.9f8

com.apple.driver.AppleTyMCEDriver     1.0.2d2

com.apple.driver.AGPM     100.12.69

com.apple.filesystems.autofs     3.0

com.apple.driver.AppleMikeyHIDDriver     122

com.apple.driver.AppleHDAHardwareConfigDriver     2.3.0f2

com.apple.driver.AppleHDA     2.3.0f2

com.apple.iokit.IOBluetoothUSBDFU     4.0.9f8

com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport     4.0.9f8

com.apple.driver.AppleBacklight     170.2.3

com.apple.driver.AppleIntelHDGraphics     8.0.0

com.apple.driver.AppleIntelHDGraphicsFB     8.0.0

com.apple.iokit.IOUserEthernet     1.0.0d1

com.apple.driver.AppleMikeyDriver     2.3.0f2

com.apple.driver.AppleUpstreamUserClient     3.5.10

com.apple.driver.AppleMCCSControl     1.0.33

com.apple.GeForce     8.0.0

com.apple.Dont_Steal_Mac_OS_X     7.0.0

com.apple.driver.AppleSMCPDRC     1.0.0

com.apple.driver.AppleSMCLMU     2.0.2d0

com.apple.driver.AppleMuxControl     3.2.6

com.apple.driver.ApplePolicyControl     3.2.6

com.apple.driver.AppleLPC     1.6.0

com.apple.driver.ACPI_SMC_PlatformPlugin     1.0.0

com.apple.driver.SMCMotionSensor     3.0.2d6

com.apple.driver.AppleUSBTCButtons     235.4

com.apple.driver.AppleUSBCardReader     3.1.0

com.apple.driver.AppleUSBTCKeyEventDriver     235.4

com.apple.driver.AppleIRController     320.15

com.apple.driver.AppleUSBTCKeyboard     235.4

com.apple.driver.AppleFileSystemDriver     3.0.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless     1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib     1.0.0d1

com.apple.BootCache     34

com.apple.iokit.SCSITaskUserClient     3.5.1

com.apple.driver.XsanFilter     404

com.apple.iokit.IOAHCIBlockStorage     2.2.0

com.apple.driver.AppleUSBHub     5.1.6

com.apple.driver.AirPort.Brcm4331     600.15.20

com.apple.iokit.AppleBCM5701Ethernet     3.2.5b3

com.apple.driver.AppleFWOHCI     4.9.5

com.apple.driver.AppleAHCIPort     2.4.0

com.apple.driver.AppleUSBUHCI     5.1.5

com.apple.driver.AppleUSBEHCI     5.1.5

com.apple.driver.AppleEFINVRAM     1.6.1

com.apple.driver.AppleSmartBatteryManager     161.0.0

com.apple.driver.AppleACPIButtons     1.6

com.apple.driver.AppleRTC     1.5

com.apple.driver.AppleHPET     1.7

com.apple.driver.AppleSMBIOS     1.9

com.apple.driver.AppleACPIEC     1.6

com.apple.driver.AppleAPIC     1.6

com.apple.driver.AppleIntelCPUPowerManagementClient     196.0.0

com.apple.nke.applicationfirewall     4.0.39

com.apple.security.quarantine     2

com.apple.driver.AppleIntelCPUPowerManagement     196.0.0

com.apple.iokit.IOSerialFamily     10.0.6

com.apple.kext.triggers     1.0

com.apple.driver.DspFuncLib     2.3.0f2

com.apple.iokit.IOAudioFamily     1.8.9fc9

com.apple.kext.OSvKernDSPLib     1.6

com.apple.iokit.AppleBluetoothHCIControllerUSBTransport     4.0.9f8

com.apple.iokit.IOSurface     86.0.2

com.apple.iokit.IOBluetoothFamily     4.0.9f8

com.apple.driver.AppleSMBusController     1.0.10d0

com.apple.iokit.IOFireWireIP     2.2.5

com.apple.driver.AppleHDAController     2.3.0f2

com.apple.iokit.IOHDAFamily     2.3.0f2

com.apple.driver.AppleSMBusPCI     1.0.10d0

com.apple.driver.AppleBacklightExpert     1.0.4

com.apple.driver.AppleGraphicsControl     3.2.6

com.apple.nvidia.nv50hal     8.0.0

com.apple.NVDAResman     8.0.0

com.apple.iokit.IONDRVSupport     2.3.4

com.apple.iokit.IOGraphicsFamily     2.3.4

com.apple.driver.IOPlatformPluginLegacy     1.0.0

com.apple.driver.IOPlatformPluginFamily     5.2.0d16

com.apple.driver.AppleSMC     3.1.3d11

com.apple.iokit.IOSCSIBlockCommandsDevice     3.5.1

com.apple.iokit.IOUSBMassStorageClass     3.5.0

com.apple.driver.AppleUSBMultitouch     235.7

com.apple.iokit.IOUSBHIDDriver     5.0.0

com.apple.driver.AppleUSBMergeNub     5.1.5

com.apple.driver.AppleUSBComposite     5.0.0

com.apple.iokit.IOSCSIMultimediaCommandsDevice     3.5.1

com.apple.iokit.IOBDStorageFamily     1.7

com.apple.iokit.IODVDStorageFamily     1.7.1

com.apple.iokit.IOCDStorageFamily     1.7.1

com.apple.iokit.IOAHCISerialATAPI     2.5.0

com.apple.iokit.IOSCSIArchitectureModelFamily     3.5.1

com.apple.iokit.IOUSBUserClient     5.0.0

com.apple.iokit.IO80211Family     500.15

com.apple.iokit.IOEthernetAVBController     1.0.2b1

com.apple.iokit.IONetworkingFamily     3.0

com.apple.iokit.IOFireWireFamily     4.5.5

com.apple.iokit.IOAHCIFamily     2.2.0

com.apple.iokit.IOUSBFamily     5.1.6

com.apple.driver.AppleEFIRuntime     1.6.1

com.apple.iokit.IOHIDFamily     1.8.0

com.apple.iokit.IOSMBusFamily     1.1

com.apple.security.sandbox     220

com.apple.kext.AppleMatch     1.0.0d1

com.apple.security.TMSafetyNet     7

com.apple.driver.DiskImages     344

com.apple.iokit.IOStorageFamily     1.8

com.apple.driver.AppleKeyStore     28.18

com.apple.driver.AppleACPIPlatform     1.6

com.apple.iokit.IOPCIFamily     2.7

com.apple.iokit.IOACPIFamily     1.4

com.apple.kec.corecrypto     1.0

Model: MacBookPro6,2, BootROM MBP61.0057.B0C, 2 processors, Intel Core i7, 2.66 GHz, 8 GB, SMC 1.58f16

Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB

Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x029E, 0x434D33583447534431303636202020202020

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x029E, 0x434D33583447534431303636202020202020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.81.20)

Bluetooth: Version 4.0.9f8 10405, 2 service, 18 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: ST1000LM024 HN-M101MBB, 1 TB

Serial ATA Device: MATSHITADVD-R   UJ-898

USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfa100000 / 2

USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0xfa120000 / 5

USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0xfa113000 / 8

USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa130000 / 3

USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfd100000 / 2

USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0xfd110000 / 4

USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3


MacBook Pro (15-inch Mid 2010), OS X Mountain Lion (10.8), Upgraded to 8GB RAM , 1T HDD
  • Linc Davis Level 10 Level 10 (150,985 points)

    That panic was not caused by third-party software. If the problem is recurrent, the possibilities are:

     

    1. A stale or corrupt kernel cache
    2. A damaged OS X installation
    3. A fault in a peripheral device, if any
    4. Corrupt non-volatile memory (NVRAM)
    5. An internal hardware fault (including incompatible memory)
    6. An obscure bug in OS X

     

    You may already have ruled out some of these.

       

    Rule out #1 by booting in safe mode and then rebooting as usual. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.

       

    You can rule out #2 and #3 by reinstalling the OS and testing with non-essential peripherals disconnected and aftermarket expansion cards removed, if applicable. Sometimes a clean reinstallation (after erasing the startup volume) may solve a problem that isn't solved by reinstalling in place, without erasing.

     

    Corrupt NVRAM, which rarely causes panics, can be ruled out by resetting it.

     

    If your model has user-replaceable memory, and you've upgraded the memory modules, reinstall the original memory and see whether there's any improvement. Be careful not to touch the gold contacts. Clean them with a mild solvent such as rubbing alcohol. Aftermarket memory must exactly match the technical specifications for your model. Memory that is either slower or faster than specified may be incompatible.

     

    The Apple Hardware Test or Apple Diagnostics, though generally unreliable, will sometimes detect a fault. A negative test can't be depended on. Run the extended version of the test.

     

    In the category of obscure bugs, reports suggest that FileVault may trigger kernel traps under some unknown conditions. Most, though not all, of these reports seem to involve booting from an aftermarket SSD. If those conditions apply to you, try deactivating FileVault.

      

    Connecting more than one display is another reported trigger for OS X bugs.

      

    If your system is not fully up to date, running Software Update might get you a bug fix.

     

    In rare cases, a malformed network packet from a defective router or other network device can cause panics. Such packets could also be sent deliberately by a skillful attacker. This possibility is something to consider if you run a public server that might be the target of such an attack.

     

    If none of the above applies, make a "Genius" appointment at an Apple Store to have the machine tested. You may have to leave it there for several days. There isn't much point in doing this unless you can reproduce the panic, or if you can't, it happens often enough that it's likely to be repeated at the store. Otherwise you may be told that nothing is wrong.

     

    Print the first page of the panic report and bring it with you.

     

    Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you know how to restore, and you have at least  two independent backups.) Don’t erase the recovery partition, if present.

     

    Keeping your confidential data secure during hardware repair

     

    *An SSD doesn't need to be zeroed.