Error 36 - can't install App - iTunes account confusion
Some Background:
There was some serious confusion last year as the school started setting up iPads using Configurator. For some reason the ipad person then used their personal iTunes AppleID to download the apps - the paid ones are the only ones i'm having problems with.
their personal AppleID was NOT used to purchase the apps - but a second one.
This year we switch the machine to using an institutional AppleID - have purchased additional codes using the correct VPP account. Successfully imported the codes into Apple Configurator.
When trying to push the app onto the ipads, I'm getting a error code #36 - "Unable to redeem code for XXXX. Sign in with your [?] and password or create a new Apple ID to redeem your Gift Certificate or Prepaid Card."
I went so far as to unsupervise a device and start from scratch - same issue.
iTunes **IS** authorized for the institutional account.
SO.....
- is is possible that the codes are tied into the personal VPP account used for part of last year?
- Really - we could have codes tied to TWO AppleIDs?
- Can iTunes be authorized for two different AppleIDs?
- anyone know of any way to resolve this situation?
Sigh...........
iPad 2, iOS 6.1.3