I lose internet on my iMac when my mate uses his macbook pro in the same room.

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I lose internet on my iMac when my mate uses his macbook pro in the same room.

My wireless internet works absolutley fine with no problems at all, no glitches until my mate turns on his macbook pro. Every couple of minutes I have to turn my wireless connection off and back on again. Sometimes this fixes the problem for another couple of minutes, sometimes I have to turn off and on the connection before I can get internet. I am connected to the network and can access my friend's shared files on his macbook but no internet. I thought bandwidth may have been the issue but it even does this while his macbook is idle with no internet activity from his macbook, he simply just has to activate the macbook from standby and that's it. I lose my internet.

Please someone help me, as he stays connected with no problems at all.

iMac (21.5-inch Mid 2011), OS X Mountain Lion (10.8.4)

Posted on Aug 8, 2013 9:56 AM

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Answer 1

Best reply

Baby-Boomer-USofA

Level 9

58,098 points

Aug 8, 2013 10:38 AM in response to me2loco

Try the basics first:

Change your router channel number. Most times this works & is all you have to do.

Disconnect & reconnect your modem. unplug it for about 10 seconds. Plug it back in. Do the same for Apple’s routers. Wait for everything to reboot.

System Preferences>Network

Click the Assist Me button.

In the next window that pops up, click the Diagnostic button & do the necessary.

Research Knowledge Base for network problems that pertain to the OS that is currently installed on your computer. See these basic networking KB Articles: http://support.apple.com/kb/HT1401 AirPort troubleshooting guide

http://support.apple.com/kb/HT4628
Wi-Fi: How to troubleshoot Wi-Fi connectivity

http://support.apple.com/kb/HT2712 Using network locations in Mac OS X

Manually provided DNS server addresses are higher priority than DHCP's

http://support.apple.com/kb/HT1714 Solutions for connecting to the Internet, setting up a small network, and troubleshooting

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What to do when you can't connect to the Internet

Also, run the Airport Utility app which is located inside the Utilities folder.

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If using a Linksys router, contact LinkSys Customer Support and/or post in their forums.

If using Apple's Airport, please re-post over in one of the AirPort Forums.

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Answer 2

me2loco Author

Level 1

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Aug 8, 2013 11:09 AM in response to Baby-Boomer-USofA

Thank you I'll give that a go, I wouldn't have even thought of changing the router channel as I leave it in auto. I thought the router should know best.

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Answer 3

me2loco Author

Level 1

0 points

Aug 8, 2013 11:33 AM in response to Baby-Boomer-USofA

so far so good, I will let you know if I have a drop out. I also had a look through my routers advanced settings and set it to use to two channels, Thanks very much baby boomer.

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Answer 4

Aug 8, 2013 11:55 AM in response to me2loco

and good luck!

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