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registering device does not have appropriate credentials

Every time I try and sign in to facetime it says "registering device does not have appropriate credentials". Password is correct. Not sure what the problem is.

Posted on Aug 8, 2013 1:00 PM

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23 replies

Aug 10, 2013 12:24 PM in response to mellymel246

Hey mellymel246,



Thanks for the question, and welcome to Apple Support Communities.


The following article provides troubleshooting steps that may resolve your issue:


FaceTime, Game Center, Messages: Troubleshooting sign in issues

http://support.apple.com/kb/TS3970


Additional Information:


FaceTime for Mac: Troubleshooting FaceTime

http://support.apple.com/kb/TS4185



Thanks,


Matt M.

Oct 7, 2013 2:23 AM in response to mellymel246

Greetings!


Below is the fix for Snow Leopard (10.6.8). It looks like it's going to work with later versions of OS X as well.

It took me awhile to figure this one out. The problem has to do with the lack of "com.apple.facetime: registration" entry in the "login" Keychain of a FaceTime-troubled account, which is likely the administrator account. Standard accounts work fine.


1) Go to System Preferences -> Accounts (unlock it in the lower left corner, if needed) and create a new administrator account on the Mac in question.


--- It is imperative to have at least one administrator account on OS X! --


2) Click on "Login Options" set "Automatic login" to Off.


3) Log out of all accounts (all users) and log in into a newly created (administrator-privileged) account.

4) Go to System Preferences -> Accounts, select the FaceTime-troubled account/user, the one in which "registering device does not have appropriate credentials" and remove a check mark next to "Allow user to administer this computer".


5) Press OK to confirm that "changes will take effect after a computer restart". So - reboot your mac.

6) Now - log in into the FaceTime-troubled account/user, launch FaceTime, sign in with your apple id and make a call. It has to ring a few times... no need to actually speak with somebody. The "registration" item is now created in the Keychain "login". Quit out of FaceTime.

7) Reboot - so "login" Keychain retains the registration for FaceTime (imagent specifically).

8) Go to System Preferences -> Accounts and put the check mark back to "Allow user to administer this computer" in the account/user you have removed it from (FaceTime-troubled account/user).

9) Do step 5 (so the change takes effect).

10) Go to System Preferences -> Accounts and delete the account you created in step 1. Restore Automatic login as well, if needed.



I hope this helps.


All the best,


A:>


registering device does not have appropriate credentials

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