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merylelizabethh

Level 1 (0 points)

Q: HELP!

I'm having trouble with the set up of my iPhone 5. It keeps saying my activation server could not be reached. HELP!

iPhone 5, iOS 6.1.3

Posted on Aug 8, 2013 1:42 PM

I have this question too

Q: HELP!

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by matt00,

matt00 Aug 10, 2013 1:02 PM in response to merylelizabethh
Level 5 (4,015 points)

Aug 10, 2013 1:02 PM in response to merylelizabethh

Hey merylelizabethh,

Thanks for the question, and welcome to Apple Support Communities.

The following article provides troubleshooting steps for activation issues:

iPhone: Troubleshooting activation issues
http://support.apple.com/kb/TS3424

If you are attempting to active with iTunes for Windows, also see this article:

iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
http://support.apple.com/kb/TS1814

Thanks,

Matt M.
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