HT203517: iCloud: Troubleshooting Documents in the Cloud

Learn about iCloud: Troubleshooting Documents in the Cloud
EfiFinkelstein
Level 1 (0 points)

Q: Pages documents lost/deleted in iCloud

All my Pages documents saved in iCloud have disappeared from all my devices and from iCloud. I have reinstalled my ipad from an old back up on my Macbook and when I launched Pages all my documents reappear but disappear again within a split second. Any solutions to this frustrating problem?

Posted on Aug 8, 2013 4:17 PM

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EfiFinkelstein

Q: Pages documents lost/deleted in iCloud

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  • by pvonk,

    pvonk pvonk Aug 8, 2013 5:05 PM in response to EfiFinkelstein
    Level 6 (13,739 points)
    Aug 8, 2013 5:05 PM in response to EfiFinkelstein

    The reason they disappear right after being restored is that a new sync is made with icloud and since the docs on the device are older than the time they must have been deleted on some device or directly on icloud, hence the newest "state", namely there being no files, is reset (thus the files are again deleted).     [Hope you follow this]

     

    If you dutifully backup your mac to Time Machine, your could restore the local copy of your files from TM (they are in the

     

    ~/Library/Mobile Documents/com-apple-pages folder

     

    and be aware that the Library folder is now hidden in OSX 10.8) - BUT BE SURE TO TURN OFF WIFI OR ETHERNET FIRST, OTHERWISE THEY WILL DISAPPEAR AGAIN.

     

    Once restored, move the doc files out of the com-apple-pages folder into a safe place.  Then reconnect to the internet.