8 Replies Latest reply: Oct 11, 2014 1:25 PM by McSwiney
dolphie160 Level 1 (0 points)

I can open my iTunes library and see all my music just fine. But when I try and open the iTunes store it looks like it's loading and says "accessing iTunes store" and then all I get is a blank screen. I've updated my software and downloaded the newest version of iTunes, I've changed the date and time, logged out and logged back in. What is wrong and how do I fix it? Please help!!!

Mac Pro
  • Batrax Level 1 (0 points)

    The same for me.


    I cannot access itunes store since 2 days, more or less... before that date everything worked fine.


    This happen only with my MacPro, OSX 10.6.8, iTunes 11.0.4... if i try with my old macbook white, OSX 10.5.8, itunes 10.6.3, everything works fine (same network and ISP).


    I tried also a different network (3G), but with same results.

  • Franmeist Level 1 (0 points)


    just solved mine - everything works fine now.

    Found this page; http://support.apple.com/kb/TS4123?viewlocale=en_US

    and one of the listed programs was installed on my computer,

    so when I uninstalled, problem solved!

    Hope it works for you too!

    Finally I can use my vouchers after nearly a year of frustration!

  • SpEdTeacher Level 1 (0 points)

    I tried this, and I still can't access the store. I've done everything the original poster said and still nothing. My IT guy at work even tried for an hour but couldn't figure this out. Does anyone have any additional suggestions? (i'm using a macbook pro.)

  • Jaxbirol Level 1 (10 points)

    I have the same problem and the same setup - MacPro 10.6.8 and iTunes 11.0.4.


    I tried two things

    1. updated to iTunes 11.0.5 which didn't fix the problem.

    2. updated Safari to 5.1.9 which fixed it....


    So I'm not sure if you need iTunes to be at 11.0.5 or 11.0.4. but it appears Safari was my problem....

  • dolphie160 Level 1 (0 points)

    Thank you so much Jaxbirol!!! I updated my Safari to 5.1.9 and that fixed it!

  • justinem1 Level 1 (0 points)

    Safari was also the culprot for me, too. Who knew a browser that i don't even use would cause the iTunes store not to work.

  • Caroline1792 Level 1 (0 points)

    I had a newer version of itunes, but Safari was DEFINITELY the culprit!!!  I've been trying to find a fix for 48 hours on these message boards and nothing else works.  I agree with justinem1 - why does Safari possibly affect that?!?  Bizarre!  Thanks so much Jaxbirol

  • McSwiney Level 1 (0 points)

    I'm still having this problem. My iTunes is 11.0.5 and my Safari is 5.1.10, but I'm still getting a blank screen.