2 Replies Latest reply: Aug 9, 2013 4:04 AM by Carolyn Samit
bharp831 Level 1 Level 1

I can always open safari but when i try to click anything or go to another website, it stops responding and I have to force close...PLEASE HELP!

MacBook Pro (13-inch Mid 2012), iOS 6.1.4
  • dominic23 Level 8 Level 8
    Mac OS X

    Power off the router. Wait awhile. Power it back on. Wait until all the lights are lit up properly.

    It will take a while.


    Restart the computer.



    Start up in Safe Mode






    Empty Caches


        Safari > Preference > Advanced

        Checkmark the box for "Show Develop menu in menu bar".

        Develop menu will appear in the Safari menu bar.

        Click Develop and select "Empty Caches" from the dropdown.

  • Carolyn Samit Level 10 Level 10

    Try troubleshooting extensions and third party plug-ins.



    From your Safari menu bar click Safari > Preferences then select the Extensions tab. Turn that off if there are any installed. Quit and relaunch Safari to test. If that helped, turn extensions back on then uninstall one a time to test.


    If it's not an extensions issue, try troubleshooting third party plug-ins.


    Back to Safari > Preferences. This time select the Security tab. Deselect:  Allow all other plug-ins. Quit and relaunch Safari to test.


    If that made a difference, instructions for troubleshooting plugins here.