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Q: AppleCare using lower quality retina displays when repairing?

so last month, my mid-2012 retina display starting showing signs of banding. i was out of warranty, so i paid apple to fix the problem and they replaced the retina display. after bringing it home, i noticed that the colors weren't as vibrant as they were before, so i compared it to my sister's retina model (same exact model and build), and my assumptions were correct. the colors weren't as vibrant, and blacks seemed lighter; it seems as if the backlight was turned way up.

 

i reinstalled os x in case any default color settings were changed and played with the advanced calibration settings, but i can't get it to match the display on my sister's computer. the problem is definitely with the hardware.

 

i tried my best to take a picture of the two side by side to show you guys. both computers are plugged in running on full brightness with the exact same color settings. the display on the right is my sister's. it has deeper and richer colors, and you can more easily make out the details of the surface of the planet. the display on the left is the one apple just replaced, and it seems a little whitewashed with much poorer contrast.

20130808_214004.jpg

 

i have 90 days after the work was completed to bring it back to the apple store in case there are any issues. is this something i can have fixed/replaced, or will they just tell me something along the lines of "tough luck, we can only replace it with the parts we have on hand"?

 

i'm sorry if this seems like a small detail i'm griping about, but i paid around $2000 originally and hundreds more to have the screen replaced, so i'd at least expect the same quality.

MacBook Pro with Retina display, OS X Mountain Lion (10.8.4)

Posted on Aug 8, 2013 10:02 PM

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Q: AppleCare using lower quality retina displays when repairing?

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  • by FatMac>MacPro,

    FatMac>MacPro FatMac>MacPro Aug 9, 2013 7:25 PM in response to wowsza
    Level 5 (4,883 points)
    Aug 9, 2013 7:25 PM in response to wowsza

    wowsza wrote:

     

    i have seen that thread, and from everything i've read samsung screens are supposed to have better image quality and no image retention issues, but the fact of the matter is the samsung screen i own has poorer image quality than the LG screen i had before. if you look at the post by user Bradsop on August 7th at 11:40 AM, he had this to say about the replacement samsung screens:

     

    "Most replacement screens have been Samsung, some of those have other issues such as color, but there is no guarantee that your replacement screen will be Samsung. But anechdotal evidence from the posts here suggest that it is likely, if you replace the screen only, it will be Samsung."

     

    so it appears as if someone else has noticed as well...

    FWIW, I have an LG SJA2 screen on my 2013 rMBP; there is no IR, at least not yet, and the color and image quality are just fine. As I've said before, if it works, leave it alone, and that's what I'm doing. But the Samsung monitors are broadly considered to be a panacea, and most people who get them as replacements rejoice; those finding other issues are in the minority, their issues being real none the less.

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