HT204406: Get help with iTunes Match

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Top1Dog525
Level 1 (0 points)

Q: iTunes Match Not Syncing!

Both my boss and I have been trying for the past two days to upload music to iCloud from our MacBook Airs but to no avail.  We both tell iTunes to add the songs to iCloud but it continues to get stup at "Sending Information to Apple" until it finally errors out.  Has anyone else been having this issue lately or know of a way to resolve it?

 

 

Thanks

OS X Mountain Lion (10.8.4)

Posted on Aug 9, 2013 9:07 AM

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Top1Dog525

Q: iTunes Match Not Syncing!

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  • by Klitoz717,

    Klitoz717 Klitoz717 Aug 11, 2013 6:07 AM in response to Top1Dog525
    Level 1 (0 points)
    Aug 11, 2013 6:07 AM in response to Top1Dog525

    same issue here, itunes match won't connect/sync. from  south FL

  • by Jim_Oregon,

    Jim_Oregon Jim_Oregon Aug 11, 2013 10:34 PM in response to Jimzgoldfinch
    Level 1 (0 points)
    Aug 11, 2013 10:34 PM in response to Jimzgoldfinch

    Jimzgoldfinch

     

    Thank you for your post - perfect!

     

    Jim

  • by GeekFitGuy,

    GeekFitGuy GeekFitGuy Sep 27, 2013 7:34 AM in response to Top1Dog525
    Level 1 (0 points)
    Sep 27, 2013 7:34 AM in response to Top1Dog525

    I had this problem for about 6 months. iTunes Match would get stuck at step 1 and just keep restarting. It wasn't until I tried to stream to my AppleTV that I realized it was actually my router. I tried going into the firewall and forwarding the ports Apple suggested, but still nothing. I finally got rid of my D-Link DIR-855 and bought a Buffalo router. As soon as I plugged in the new router everything worked perfectly. iTunes Match, streaming to Apple TV, and WiFi sync.

     

    It's worth a shot trying a friend's router. If you use the one by your cable provider just let them know you want to use your own and they should allow it.

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